Collection Agent

We are currently looking for a Collection Agent who contacts debtors to arrange payment for overdue bills through phone calls, emails, or mail. Key responsibilities include negotiating repayment plans, managing accounts, updating databases, and resolving disputes while complying with legal requirements and maintaining professional communication.

Responsibilities:

• Reach out to individuals and businesses with overdue payments via phone, email, or mail.
• Discuss and arrange payment plans, payoff deadlines, or settlements.
• Track outstanding debts, monitor repayments, and update account statuses in the database.
• Maintain accurate records of all communications, payments, and negotiated agreements.
• Handle customer complaints and investigate and resolve payment discrepancies.
• Adhere to legal requirements and company policies and assist with legal action if necessary.
• Prepare reports on collection activities and alert superiors of persistent non-compliance or difficult cases.
• Locate debtors through various investigations to inquire about their payment status.

Skills and qualifications:

• 2 – 3 years’ experience as a collection agent is required.
• Graduate of bachelor’s degree.
• Excellent verbal and written communication skills in English language for negotiating and professional interaction. Arabic and any other language skills will be an asset.
• Proven negotiation skills are necessary for reaching mutually acceptable payment arrangements.
• The ability to be sensitive yet persistent is crucial in this challenging and potentially stressful role.
• Skills in investigating and resolving discrepancies are important.
• Familiarity with relevant legal requirements, such as the Fair Debt Collection Practices Act (FDCPA), is preferred.
• Proficiency with MS Office and databases is generally required.

Job Type: Full-time