Debt Collection Officer

A Debt Collections Officer is responsible for recovering outstanding debts owed to a company or financial institution. The role requires strong communication, negotiation, and organizational skills, as well as professionalism and empathy when dealing with customers

Key Responsibilities

• Debt Recovery
• Contact customers (via phone, email, or letter) to remind them of overdue payments.
• Negotiate payment plans or settlements that are acceptable to both the customer and the company.
• Follow up consistently to ensure agreed payments are made.
• Account Management
• Monitor aging accounts and identify overdue invoices.
• Maintain accurate and up-to-date customer account records.
• Escalate complex or high-value cases to senior management or legal teams when necessary.
• Customer Interaction
• Communicate courteously and professionally with customers in arrears.
• Provide information on outstanding balances and resolve any disputes or discrepancies.
• Offer financial hardship support or alternative repayment options when appropriate.

Skills and Competencies

· Strong negotiation and persuasion abilities

. Excellent verbal and written communication

· Emotional intelligence and conflict resolution

· Attention to detail and accuracy in record-keeping

· Knowledge of credit control and debt recovery processes

· Ability to work under pressure and meet targets

Education Requirements
- Minimum bachelor’s degree holder

-Job Types: Full-time, Permanent

Experience:

• Debt Collection: 1 year (Preferred)

Job Type: Permanent

Pay: AED3,500.00 - AED4,000.00 per month