Collection Officer

Accountabilities & Key Roles:

• Enhancing collection and reduce the delinquency ratios in Personal, Housing, and Auto loans, as well as credit cards.
• Identifying reasons of delinquency, and communicate them to all related department in order to reconsider the policies and processes of granting loans / credit cards.
• Following up the delinquent customers according to the bank’s policies, instructions and the daily collection reports to collect the delinquent loans.
• Following the use of the guarantees that are belonging to delinquent accounts and collect the loans before the legal period - 90 days - .
• Ensure getting the customers resignation payable that has a commitment for the bank to solve the bank's rights by arranging with the responsible collection officer.
• Studying the customers files ,who are required to be sent to the Credit Recovery Department.
• Following up the visa reports which hadn't paid to cover the required amounts through the Central Bank allowed period - 90 days - before classifying the account and following it.
• Making field visits for the delinquent customers who have been getting great amounts of loans to guarantee a kind of communication with them.
• Ensure completing of customer’s files documents that are diverted to the Credit recovery Department.
• Arrange with centralization operation unit to discount the available amount in customers' accounts that are authorized to restrict and assure the availability of the amounts.
• Adherence to all Information Security policies and standards to protect the Bank’s employees, assets, resources and data from illegal or damaging actions by individuals, either knowingly or unknowingly.

Key Performance Indicators:

• Decrease in percentage of delinquency.
• Increase in percentage of collection.

Job Requirements :

Education :

University degree from a reputable university.

Experience :

Min. 1-2 years experience in a related field.

Competencies :

• Fluent in English and in Arabic
• Good communication skills
• Excellent negotiations skills
• Excellent time & project management skills
• Good presentation & communication Skills

What We Offer at Arab Bank

At Arab Bank, we offer a purpose-driven and inclusive environment where innovation, continuous learning, and employee wellbeing are at the core. We are proud to welcome individuals of all generations, genders, and backgrounds, valuing the diverse perspectives that strengthen our culture and contribute to our success.