Collection Officer

NCRi Pakistan looking for a results-driven Collections Officer to manage overdue accounts, engage with customers professionally, and recover outstanding payments. The ideal candidate will have strong communication, negotiation skills, and the ability to work in a fast-paced, target-driven environment.

Key Responsibilities:

• Contact customers via phone and email to follow up on overdue payments
• Negotiate payment plans, settlements, and repayment terms
• Maintain professional and respectful communication at all times
• Update CRM systems with call details, outcomes, and next steps
• Follow up on Promises to Pay (PTPs) and ensure commitments are met
• Conduct skip tracing to locate customers with updated contact details
• Document all interactions and activities accurately in the system
• Ensure compliance with company policies and collection regulations (CPR guidelines)
• Prepare and submit daily, weekly, and monthly reports on recovery performance
• Identify and escalate issues to the Team Leader when required
• Collaborate with team members to achieve collection targets
• Share best practices and support training of new team members

Core Competencies

• Bachelors Degree in relevant field
• Minimum 1–2 years of experience in debt collection, recovery, and Microfinance
• Experience in collections, recovery, call center, or customer service
• Strong communication and negotiation skills
• Familiarity with CRM systems and data entry
• Ability to meet targets and deadlines
• High level of accuracy and attention to detail

Work Location: In person