Collections Analyst, Global Accounts Receivables

Collections Analyst, Global Accounts Receivables

As a Collections Analyst, you will support Amazon's strategic customers to identify and resolve billing issues, reconcile accounts and drive monthly collection targets. A successful individual will be self motivated-someone who can recognize how processes can improve and effectively implement positive changes. The candidate must also be able to build strong cross functional relationships and demonstrate exceptional organizational skills and attention to detail. You will earn trust with our customers to facilitate timely payment.

Amazon seeks a Collection's analyst with at least 2+ years F&A experience in a large customer oriented corporate environment, for our Advertising business line.

Responsibilities

• Manage a portfolio of customer receivables and work to maximize Amazon's cash flow by solving customer payment issues.
• Full cycle of accounts receivable past due balances, including research, analysis and account reconciliations.
• Calling customers and scheduling resolution sessions to understand the procure to pay cycles of our customers.
• Managing and resolving invoice discrepancies to ensure timely and accurate receivables.
• Managing internal and external Accounts Receivable inquiries.
• Maintain customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information.
• Understand the Amazon billing processes to provide guidance to customers, identify defects and drive resolution upstream of AR.
• Understand the pain points of customers and solve our customer's problems.
• Providing prompt, efficient, detailed, customer oriented service to customers.
• Escalating when appropriate to direct manager and/or senior leaders.
• Keeping detailed notes, task creation and reminders in our collections tools.
• Acting as the Voice of the Customer for our top tier customers and Sales Teams, reporting and acting on observed areas for improvement.
• Actively seeking solutions to customer and sales needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
• Analyze trends and suggest process improvements.
• Perform other projects and duties as required.

Working Conditions

• Normal Office Environment.
• Report daily to the Pasay office.
• This role will primarily be reporting on an Australia shift and may also be requested to be on shifting schedule from time to time.
• Work during Holidays as may be required by the Company.
• May be asked to render overtime on critical and peak times as may be required by the Business.

A day in the life

• Respond to emails
• Follow up payments
• Call customers
• Resolve issues of customers
• Escalate to business and seek for help

About the team: Team is consist of 60+ Collection nalysts who manage AWS strategic customers.

Basic Qualifications

• Graduate of a Bachelor's Degree
• Must have at least 3 years Collections background from Shared Services/BPO
• Must have a basic/intermediate knowledge in MS Excel
• Knowledge on Outlook and Word or similar desktop applications
• Good Communications skills both in Writing & Verbal
• Can work under pressure/ with deadlines
• With continuous improvement mindset
• Graduate of 4 yr business course
• Collections background from shared services

Preferred Qualifications

• Preferably has working knowledge on Oracle Financials or other Finance ERP tools.
• with strong collections background

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.