Collections Manager

Collection Manager’s Core responsibilities

• Manage the collections team:
  
  

Supervise and train collections agents, manage workloads, and monitor their performance.

• Develop strategies:
  
  

Create and implement procedures and strategies to improve collection efficiency, recover outstanding debts, and reduce delinquencies.

• Oversee accounts:
  
  

Monitor and review delinquent accounts, and identify trends and risks.

• Handle escalated issues:
  
  

Intervene and resolve complex or escalated collections problems and negotiate payment agreements.

• Ensure compliance:
  
  

Make sure all collection activities comply with relevant laws, regulations, and internal company policies.

• Report on performance:
  
  

Prepare and present reports on the collections team's performance to senior management.

• Analyze data:
  
  

Analyze data to identify trends, areas for improvement, and to create collection plans.

Required Skills And Qualifications

• Education:
  
  

A bachelor's degree in any stream.

• Experience:
  
  

Typically requires experience in collections from Auto loan background and should have experience in Agency handling (Past or present).

• Technical skills:
  
  

Proficiency in collections processes, data analysis, and often specific software.

• Soft skills:
  
  

Strong problem-solving, negotiation, and communication skills are crucial for interacting with both the team and clients.

• Leadership:
  
  

Must have the ability to supervise, train, and motivate a team.