COLLECTIONS MANAGER (H/M) OTIS Cairo

At Otis, we move billions of people every day!

How? Through our talented Team of more than 72,000 employees, who are passionate about what we do and what’s next.

From our foundation of excellent products (escalators, elevators and moving walkways), to our next chapter of digital transformation, this is a great time to join our Company!

Role Overview:

As a Collections Manager (H/M) for our operations in Cairo, you will be responsible for overseeing and optimizing the full Contract to Cash (C2C) cycle.

This role will be critical in managing accounts receivable efficiently, reducing credit risks, and improving cash flow, while ensuring a positive experience for both customers and internal stakeholders.

On a typical day you will:

• Supervise the entire invoice to Cash process, billing, collections, dispute management, and payment reconciliations.
• Lead and manage the local collections team, setting clear priorities and objectives.
• Analyse customer accounts to identify risks, recovery opportunities, and effective collection strategies.
• To track global KPIs and provide regular reports on collection performance.
• Conduct OA/Branch Collection Meetings
• Collaborate with sales, customer service, finance, and legal teams to ensure a comprehensive view of the customer and prompt issue resolution.
• Drive continuous improvement initiatives, including process optimization and automation of collection tools.
• Provide feedback to collections agencies identify opportunities for improvements
• Ensure compliance with internal credit policies and local regulatory requirements.
• Support the outsource cash app team.
• Review and track suspended contracts or 3rd party collection agencies.
• Identify items legible for write off.

Disputes management

• Track performance and drive dispute resolution of branches
• Reconciliation of complex customer accounts and join customer meetings
• Approval of write-offs requests or refunds
• Credit Approvals of new orders (according to approval metrics)
• Monitor dispute resolution progress, ensuring timely follow-up and closure.
• Drive initiatives to resolve the root cause of disputes by coordinating with internal teams (e.g., Sales, Operations, DO.)

What You Will Need to be Successful:

• Education: Bachelor’s degree in Finance, Business Administration, Accounting, or related fields.
• Experience: 5+ years in collections, credit management, or accounts receivable roles, including at least 5 years leading teams.
• Knowledge:
• Strong understanding of the Contract to Cash cycle.
• Proficiency in ERP systems (preferably JDEdwards) and collections management platforms.
• Familiarity with local laws and practices regarding collections and commercial credit.
• Languages: Fluent in Arabic and English.
• Skills:
• Leadership and team motivation skills.
• Results-driven and process improvement mindset.
• Excellent negotiation and communication abilities.
• Financial analysis and strategic thinking capabilities.

What can we offer you?

• The chance to work for an industry leading company and a global brand.
• A culture that encourages innovation and appreciates our talent is the key to our success.
• Competitive compensation package.
• Growth opportunities in a multinational environment.
• Continuous training and involvement in digital transformation projects within collections.