Collections Officer

Responsible for monitoring and controlling the accounts receivables on national level and provides liaison between Finance Department-Business-Credit Customers for smooth and healthy relationship.

Responsible in handling dispute invoices/cases pertaining to credit control operations

Analyze current overdue of total outstanding debt and coordinate with the credit customers regarding overdue Invoices especially above 90 days to minimize overdue excluding discrepancy cases

Closely monitor the invoice dispatching to ensure that the invoices are received by the customer on time. Send statement of account on time to all credit customers

Posting of payment and allocating invoices

Investigate and action on all partially paid and unpaid invoices with business and customers

Timely reconciliation of debts with customers and record information about financial status of customers and status of collection efforts

Preparing monthly outstanding reports and escalating unresolved issues to location managers and senior level

Dealing with difficult debts / long overdue for recovery and support branches and visiting insurance companies where necessary to set the payment