Senior Collection Officer

We are looking for a competent and driven Senior Collection Officer to join our thriving Middle East Property Management team in Savills Egypt. The Senior Collection Officer is expected to contact clients and collect outstanding payments while maintaining trustful relationships and ensuring timely payments The role will be based in Arkan – Sheikh Zayed. Flexibility and a willing attitude are vital.

Savills is a globally recognised real estate brand and offers the opportunity for growth and development. We are looking for a motivated and professional individual with an interest in benefiting from the support and experience the brand can offer.

Key Responsibilities:

• Monitoring accounts to identify overdue payments.
• Finding and contacting debtors to arrange debt payoffs.
• Keeping accurate records and reporting on collection activity.
• Send invoices and SOA to tenants monthly.
• Monitor accounts to identify outstanding debts.
• Investigate historical data for each debt or bill.
• Coordinate with all parties inside and outside the organization to solve all kinds of customer problems.
• Find and contact clients to ask about their overdue payments.
• Revisit these calls from time to time to follow up the uncollected amounts.
• Take actions to encourage prompt debt payments.
• Following up on bounced cheques.
• Resolve billing and customer credit issues.
• Resolve all kinds of obstacles that cause a problem that prevents the customer to pay his / her overdue
• Report on collection activity and accounts receivable status.
• Preparing monthly Aging debts report.

Skills, Knowledge and Experience:

• Bachelor’s degree in Accounting/Finance.
• Previous real estate experience/property management is a plus.
• 4–6 years experience in credit control or collections.
• Good command of English
• Excellent communication & negotiation skills
• Proficiency in Microsoft Office (Excel, Outlook, Word, and PowerPoint).
• Strong Excel skills (Pivot, VLOOKUP)
• Experience with ERP (Oracle/Yardi) preferred
• Strong analytical and problem-solving ability
• High accuracy, attention to detail, and ability to work independently.