Collections Specialist

Collections Specialist

PilieroMazza PLLC, a growing mid-sized business law firm serving government contractors and commercial businesses, is seeking a Collections Specialist.

The Collections Specialist is responsible for monitoring the accounts receivable, working and coordinating with firm leadership, attorneys, and clients to resolve past-due balances. This position reports to the Controller.

The Collections Specialist is expected to perform all responsibilities with a commitment to providing superior service to the firm’s clients, attorneys, and staff, while maintaining an atmosphere of teamwork and continuous improvement

This is a hybrid role based in Washington, DC. One day per week in-office is required. Candidates may send their resume to recruiting@pilieromazza.com.

Primary Responsibilities

• Monitor aging reports to identify delinquent accounts.
• Meet with attorneys as needed to review accounts receivable.
• Contact customers with past-due accounts to determine the reason for non-payment and maintain records of correspondence.
• Investigate and resolve customer queries.
• Track negotiated payment plans and follow-up with clients when necessary.
• Identify payments from retainer and submit to AR for processing.
• Process client disengagements.
• Process interest invoices.
• Prepare correspondence for attorney’s review.

Essential Skills

• Intermediary Excel knowledge (vlookups, pivot tables, etc.).
• Sound professional judgement, including the ability to exercise discretion when handling sensitive information.
• Exceptional customer service skills, including maintaining a pleasant and professional demeanor in verbal and written communications.
• Ability to think analytically and work independently, as well as within a collaborative, professional environment.
• Exceptional organizational skills, attention to detail, ability to multi-task, and to prioritize competing deadlines

Education and Requirements

• BS/BA degree is preferred, accounting or finance major a plus.
• Three to five (3-5) years’ Collections experience, preferably in a law firm or other professional services organization.
• Experience in and working knowledge of accounts payable, accounts receivable, and billing.
• Centerbase experience a plus.

AVAILABILITY REQUIREMENT

Travel/Overtime/Weekend/Holiday- must be available and willing to work/travel per day or per week if the Firm determines whether it is necessary to meet its business needs.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Salary Range and Benefits

· Base Salary Range: $70k-$85k annual salary

· Medical

· Dental

· Vision

· 401k

· Paid Vacation and Sick Leave

· Voluntary Life

· Commuter Benefits

Pay: $70,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Profit sharing
• Vision insurance
• Work from home

Experience:

• collections: 3 years (Required)

Ability to Commute:

• Washington, DC 20001 (Required)

Work Location: Hybrid remote in Washington, DC 20001