Collections Specialist I

Our Benefits

• Comprehensive Health Coverage: Medical, dental, and vision plans to keep you and your family healthy.
• Competitive Pay & Full Benefits: A salary and package designed to reward your expertise and dedication.

• Paid time off



• Future Security: 401(k) with matching.

Job Summary

The PASI Collector is responsible for performing outbound and inbound collection activities to resolve patient account balances. This role reviews and analyzes account information, communicates with patients to address questions and payment arrangements, and documents account activity in designated billing and account management systems. The PASI Collector supports accurate account resolution while maintaining professional, courteous, and compliant customer interactions.

Essential Functions

• Performs outbound and inbound collection calls using an automated dialing system to obtain payment or resolve outstanding patient account balances.
• Reviews and analyzes patient accounts to respond to inquiries, explain balances, and identify appropriate resolution options.
• Uses billing and account management systems to research account activity, update notes, and document collection actions.
• Communicates clearly and professionally with patients, teammates, and management to support effective account resolution.
• Maintains accurate and timely documentation of all account activity in accordance with departmental standards and
  compliance requirements.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• H.S. Diploma or GED required
• 0-1 years experience in healthcare billing, collections, or customer service required
• Experience in sales, physician offices, or call center setting highly preferred

Knowledge, Skills and Abilities

• Ability to communicate professionally and courteously with patients regarding sensitive financial information.
• Ability to analyze account data and apply basic problem-solving skills to resolve billing questions.
• Proficiency in using billing, account management, and call management systems.
• Strong attention to detail and ability to accurately document account activity.
• Ability to work effectively in a fast-paced, call-driven environment.

We know it’s not just about finding a job. It’s about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible.

Community Health Systems is one of the nation's leading healthcare providers. With healthcare delivery systems in 36 distinct markets across 14 states, CHS operates 69 affiliated hospitals with more than 10,000 beds and approximately 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, imaging centers, cancer centers, and ambulatory surgery centers.