Commercial Account Manager

Job Title: Commercial Lines Account Manager

Job Type: Full-Time

Work Address: Lake Zurich, IL (Hybrid)

About the Role

The Senior Commercial Account Manager is responsible for managing a book of commercial lines business, providing high‑level service and consultation to clients, and supporting producers with retention and growth. This role is ideal for someone who thrives in a fast‑paced environment, has deep commercial P&C expertise, and wants to be part of a supportive and high‑performing team.

Key Responsibilities Client Management

· Serve as the primary point of contact for all client service needs.

· Manage renewals from start to finish: marketing, quoting, analysis, proposal preparation, and delivery.

· Provide coverage recommendations and risk management guidance to clients.

· Handle policy changes, certificates, evidence of insurance, audits, billing questions, and claims support.

· Conduct periodic account reviews and proactively identify coverage gaps or improvement opportunities.

Technical & Marketing

· Prepare and submit marketing submissions to carriers; negotiate terms and pricing.

· Analyze carrier quotes and create clear, professional proposals for clients.

· Maintain accurate and detailed documentation in the agency management system (AMS360, Epic, or similar).

· Stay current with industry trends, emerging risks, and carrier appetites.

Team Collaboration

· Partner closely with producers to support account retention and growth.

· Mentor junior account managers or assistants as needed.

· Build effective relationships with carrier underwriters and service teams.

· Assist with onboarding new clients and ensuring a smooth transition process.

Qualifications

· 5+ years of Commercial Lines account management experience in an independent agency setting (required).

· Strong knowledge of commercial P&C coverages including:

· General Liability

· Commercial Auto

· Property

· Workers Compensation

· Umbrella / Excess

· Professional Liability / Cyber / D&O/ Fiduciary / Crime / Ocean Marine

· Active Illinois Property & Casualty License.

· Experience with carrier rating portals and agency management systems.

· Strong organizational skills and the ability to manage multiple deadlines.

· Excellent communication skills—professional, clear, and client‑focused.

· High attention to detail and commitment to accuracy.

· Positive team‑oriented attitude and a commitment to client service excellence.

Why Work with us?

· Competitive compensation and performance-based incentives.

· Strong benefits package (health, dental, Long Term and Short Term disability, Life, 401k with matching.

· Supportive, family-oriented culture grounded in integrity and professionalism.

· Opportunities for professional development and continuing education.

· Work with a recognized Best Practices Agency committed to excellence.

· Hybrid flexibility after onboarding.

Job Type: Full-time

Pay: $50,000.00 - $150,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Lake Zurich, IL 60047