Commercial Furniture Project Manager

Description:

About Henricksen

Henricksen (Itasca, IL) is a full-service contract furniture, flooring, and architectural products dealership specializing in office, healthcare, education, government, senior living, and hospitality spaces. In 1962, Henricksen opened its doors as a small, family-run dealership. Today, Henricksen is a leading national dealership with twelve offices in Illinois, Minnesota, New York, Pennsylvania, Tennessee, Washington, DC, and Wisconsin, 300+ full-time employees, and annual sales of $300+ million. With 300+ manufacturer partnerships, Henricksen offers an array of products from systems furniture, casegoods, seating, lounge, and conference furnishings to architectural solutions including modular walls, flooring, lighting, sound masking, and technology equipment. Henricksen is one of the largest privately-owned dealer partners of HNI in the United States. HNI’s furniture brands include Allsteel, Gunlocke, HBF, The HON Company, and Kimball International.

Job Summary

This position will be located in our Chattanooga, TN office. The Project Manager role manages contract furniture projects from inception to completion inclusive of planning, coordination, implementation, and project closeout. It maintains a smooth workflow in line with project requirements and schedule, with an emphasis on cost-effectiveness, problem-solving, and customer service to drive quality outcomes. It also coordinates external and internal teams to facilitate exceptional experiences for our clients and teams and optimize profitability for the business.

Responsibilities

• Customer Service. Act as the main point of contact for the customer and other applicable parties during the project process. Maintain a professional and positive demeanor across all situations with clients and other partners.
• Project Definition and Planning. Establish clear and reasonable project expectations and deliverables for our clients and other project parties. Develop plans, schedules, logistics, and deliveries that align with the project parameters and client goals.
• Project Implementation and Coordination. Foster quality interactions and coordination of work with all third parties (A&D firms, facility or building managers, contractors, movers, etc.) and project team. Provide updates and communication throughout project ensuring all critical information or dates are known by all project parties. Align furniture installation with the contractor’s schedule.
• Installation Planning and Execution. Review plans, drawings, and specifications for accuracy and application. Schedule and facilitate the product delivery and installation, verifying installation progress and completion. Identify, manage, and finalize punch list with Account Executive and client. Serve as escalation point to resolve and mitigate issues as required.
• Project Administration and Closeout. Maintain and track any project revisions or modifications and ensure applicable parties are made aware. Manage any changes of scope costs in real time and provide timely and accurate information of any changes. Complete project closeout and document.

Requirements:

Qualifications – Education and Experience

Required:

• Ability to travel and work onsite at customers and other locations which will require the successful completion of a criminal background check
• Able to analyze and problem solve, even with significant ambiguity
• Understands urgency and can execute tasks efficiently and calmly
• Proficient and effective communicator (written and verbal) across various audiences and situations
• Excellent interpersonal, organization, and time management skills
• Strong team and customer service orientation
• Proficient in Microsoft Office (Word, Excel, PowerPoint, and SharePoint), Microsoft Project, and PlanGrid

Preferred:

• Bachelor’s Degree from a four-year college or university or three years applicable professional experience in the contract furniture industry
• Direct experience with all aspects of contract furniture management - account management, project management, order preparation and management, installation, relocation, storage management, and contract furniture administration
• Knowledge of interior construction, interior design, moves and relocations, truck, furniture manufacturing and shipping, building management, and current workplace issues
• Knowledge of furniture product utilization, including architectural integration
• Able to read blueprints, conduct field verifications, site measurements, and furniture/site surveys
• Proficient in product and technical knowledge, including applicable building codes, correct product applications, custom applications and pricing, price estimating and solicitation, and electricity and cabling requirements
• Proficient in project estimation and budget management skills
• Previous people, project, and customer management experience
• General business acumen with a strategic, agile, and consultative mindset

Additional Information

Henricksen offers competitive wages based on skills and experience as well as comprehensive benefits packages. As an Equal Opportunity Employer, Henricksen is fully committed to cultivating a culture that is inclusive and integrates its Core Values in every action, every interaction, and every decision that is made.