Commercial Lines Account Manager

Position Summary

Account Manager oversees all aspects associated with servicing commercial insurance client accounts from initial account setup to year-round service support and renewal. Must maintain a valid Property & Casualty insurance license in Kansas & Missouri. Must abide all by state insurance laws, and insurance carrier regulations. An essential function of the position will be to maintain a strong professional relationship with the client.

Job Function:

• Setup new accounts in agency management system.
• Review new account policies for accuracy upon issuance.
• Service client needs during policy term including ongoing contact to assess risk and coverage needs as client’s business changes.
• Review and confirm client’s renewal coverages adhering to agency’s 120-day renewal procedures guidelines.
• Consult with client at policy renewal to review coverages, make recommendations, and make policy changes.
• Remarket coverages based on market conditions, change in needs or exposure, and customer requests.
• Gather necessary underwriting information, applications, and supplemental applications necessary for successful remarketing.
• Negotiate with underwriters on matters of underwriting acceptability, coverages, pricing, and terms.
• Confirm coverages & policy renewal with carrier in a timely fashion.
• Negotiate with client on matters of coverage, pricing, and terms.
• Arrange premium financing if needed.
• Bind coverage with carriers.
• Complete invoicing transactions if required.
• Accept and collect noncash payments from clients.
• Review hard copies of renewal policies when received for accuracy.
• Prepare hard copies of policies for client delivery and proposal.
• Document all transactions with clients in agency’s management system adhering to agency guidelines & procedures including using the correct naming conventions.
• Retain all required and pertinent client documentation within agency management system including correspondence, emails, applications, supplemental applications, submissions, and policies adhering to agency guidelines & procedures including using the correct naming conventions.
• Attempt to use every client phone call as an opportunity to update the client's contact information within their customer profile including name, address, phone numbers and
• Adhere to all agency procedures as outlined within the agency’s procedures manual.
• Protect client confidential information and personally identifiable information.
• Notify department heads immediately in the event of an error or potential error that affects the client and or the agency.
• Take direction from producers and agency department heads regarding servicing of commercial accounts.
• Be available for work during core service hours of 8:00 – 5:00 pm Monday through Friday.
• Adhere to all company policies, business ethics codes, insurance laws and agency procedures as outlined within the company’s employee handbook, core values and the agency’s procedures manual.

Surety Bond Related Job Functions

• Assist clients in obtaining Surety & Fidelity Bonds.

Essential Skills:

• Must possess and maintain a valid insurance license in KS & MO.
• Must possess the skills and ability to work without supervision and oversight.
• Proficient in commercial insurance underwriting, coverage interpretation, coverage needs, competitive coverage comparison.
• Proficient with online quoting & Acord submission procedures with all agency contract carriers.
• Proficient with Acord submission procedures for all agency MGA’s.
• Proficient with premium financing procedures with premium finance companies.
• Proficient with Agency Operating System.
• Proficient with Microsoft products including Outlook, Word, and Excel.
• Strong communications skills both written and verbal.
• Possess the ability to maintain a strong professional relationship with clients.
• Strong organizational and time management skills.
• Strong negotiating skills.
• Proficient in preparing business insurance proposals.
• Professional appearance, attitude, work output.
• Demonstrate the ability to interact and cooperate will all company employees.

Job Type: Full-time

Pay: $70,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Leawood, KS 66211 (Preferred)

Work Location: In person