Commercial Manager

Job Purpose

dnata is one of the worlds largest air and travel services providers offering ground handling cargo travel and catering retail services at over 130 airports in more than 34 countries across six continents. At dnata we are by your side for the entire travel experience.

As Commercial Manager, Premium Services you will lead and manage commercial activities for airport premium services; driving growth, developing opportunities and establishing global partnerships. You will provide a global commercial framework and support regional and local accountability. With a focus on B2B sales, strategic partnerships, digital sales enablement and franchise management, you will collaborate with airports, airlines, corporate clients and franchise partners to execute a commercial strategy that supports expansion, enhances brand positioning and maximises revenue.

In this role you will:

• Formulate and execute a commercial strategy for premium services planning and managing sales and commercial activities including opportunity assessments business case development and acting as the point of contact for global account management
• Collaborating with local teams to enhance existing contracts
• Oversee the use of CRM and digital platforms to optimise sales performance Develop action plans based on market research customer feedback and insights liaising with key stakeholders to optimise templates and platforms and ensure effective and accurate reporting through data and compliance checks Develop and enhance systems and artefacts to maximise revenue and extract key customer and market data Lead the design delivery and monitoring of a contract health check process Implement commercial tools to improve customer engagement and account management Compare global operations to develop new business proposals and customer offerings Negotiate contracts with airline card and corporate customers to ensure optimum pricing and quality Monitor opportunities for new contracts to establish commercial growth in new markets Oversee system platform configuration and customisation reporting compliance and ensuring data integrity

Qualification

To be considered for the role you must meet the below requirements:

• Bachelors degree and 8 years experience in a commercial field with evidence of successfully driving end to end product life cycles in an agile environment
Strong project management and analytical skills

You'll have an edge if you have:

• Written and verbal Arabic would be an advantage
• Advanced Excel skills and experience of PowerBI
Exceptional stakeholder management and negotiation skills including the ability to build and maintain effective working relationships across departments

At Emirates Group were committed to providing our employees with opportunities to grow and develop in their careers So if you're looking for a challenging and rewarding opportunity apply today and join our team.

Recruitment Process and Timeline

Emirates Group is an international organisation with employees from over 170 nationalities we encourage applications from across the globe Your application journey begins by applying via the Emirates Group Careers website Please ensure your CV is up to date for our talent acquisition team to review your profile If you meet the criteria of the role you will then be invited to complete a HireVue video interview to share more about your experience and your career aspirations If you are shortlisted you will then be invited to interview with our hiring managers If you are successful your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role at Emirates Group

Salary & benefits