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RESTAURANT TRAINING OFFICER – BASED IN DUBAI
Purpose of the role
- The Training Officer is responsible to support and train all restaurant BOH staff in efficient management and safe food preparation and all FOH staff in customer service and any FOH related tasks in their branch. He/she will develop and deliver training to all staff in branches ensuring that there is a culture of continuous learning and improvement in the branches. In addition, will be responsible for standardizing BOH and FOH operations in KCAL, updating SOP and controlling documents in branches.
Key Areas of Responsibilities
- Induct and lead all Demi Chef De Partie/Kitchen-in-Charge/Commis 1 in order to ensure that they are receiving adequate support, training and resources to operate their branch at optimum level.
- Responsible for training the staff in the entire operations in all branches as advised by the respective HODs.
- To provide necessary training for BOH staff to improve the quality and hygiene of the food cycle from preparation through to delivery.
- To provide necessary training for FOH staff to improve the customer experience aligned with Kcal Sequence of Service.
- Motivate and lead employees to perform their roles to a high standard and in alignment to policies and procedures.
- Standardize operations across all branches.
- Create and maintain a skills grid for each restaurant employee.
- Carry out the periodical audit of all kitchens ensuring improvements required are acted on
- To train new kitchen helpers, cashiers and baristas and provide ongoing training as advised by the F&B Operations Manager/ Restaurant Manager.
Professional Requirements
- Bachelor’s degree/Diploma/ Equivalent
- Minimum of 3 years’ experience in a similar role (At least 1 year within the U.A.E)
- Excellent knowledge in MS Office
- U.A.E Driving license is advantageous, not essential
- Excellent interpersonal skills in English
Interpersonal Requirements
- Ability to work under pressure
- Excellent grooming/appearance at all times
- Good verbal and written communication skills
- Highly organized
- Team work oriented highly
- Motivated and great at motivating staff
- Sociable with an open personality that fits with the brand image
- Commitment to developing and maintaining a premium brand
What We Bring to the Table
- A fun friendly place to work and a great company culture to match. Did we mention we offer free lunches?
- An inclusive, collaborative community, where your voice will be heard, and you'll have the opportunity to fuel your creative journey.
- The ability to really make a difference with your ideas - we're a purpose driven company.
- A modern office environment designed to foster inspiration, creativity, and teamwork.
- A talented team of super smart (but humble) people.
- A culture committed to innovation, openness, humor, respect & motivation.
Who We Are and What We're About
- 1. Continuous Development
- At Kcal we're all about being better than we were yesterday, so naturally we want you to develop your own greatest asset - YOU. We encourage everyone on our team to continuously learn and grow into the best version of themselves so they can feel empowered not only in their job, but in life in general. Because at the end of the day, when you win, we all win.
- 2. Support & Collaboration
- No one does it alone and there's nothing wrong with asking for help when it's needed. We want everyone at Kcal to feel like they're part of a supportive team. Because when we work together, we come up with better ideas, faster solutions, limit errors, and achieve more together.
- 3. Respectful Listening
- At Kcal we believe respect should be nonnegotiable. And that it should go both ways in communicating and listening. We encourage open and honest communication while simultaneously doing our best to listen with the intention to understand and find common ground.
- 4. Trust & Accountability
- Personal accountability is the best way to foster trust amongst one another. We all have responsibilities to our roles, our teams, and our customers and it's important that we demonstrate that accountability in every task that we carry out. This ensures not only that we can deliver in our roles, but also that can excel.
- 5. Innovation & Creativity
- Kcal thrives off innovation and creativity - they're part of the DNA of what we do. And we strive to infuse them into every aspect of the company, from our brands to our culture, to our processes and finally to every bite of food our customers eat.
- 6. A Passion for Healthy Living
- We walk the talk. We're passionate about making the world a healthier place - one meal at a time! We continuously encourage healthy lifestyle choices through wholesome high-quality food, and our aim is to inspire and motivate those around us to eat well and be well.
Package
- AED 6,500/Month (AED 6,000.00 /month + AED 500 against Fuel & Salik Allowance)
Job Type
- Full-time (6 Days/week)
Required Languages
- English
Experience
- 3 Years (At least 1 Year within the U.A.E)
Required License or Certification
- Driving License: Preferable, not essential
Please forward your CV to hr@kcalworld.com
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