Commuinty Specialist

In this role, you will engage with customers across multiple social media platforms, work closely with the marketing team to develop and execute social media strategies, and serve as the company's representative in meetings focused on social media initiatives.

To thrive as a Social Media Representative, you should possess a solid grasp of social media platforms, tools, and technologies. The ideal candidate is a results-oriented professional with a strong understanding of customer engagement and user experience.

Key Resposibilities

· Addressing patient inquiries, concerns, and feedback across the company’s social media channels in a timely and compassionate manner.

· Collaborating with sales, product management, and marketing teams to enhance the customer experience and exceed expectations.

· Monitoring social media platforms to ensure content accuracy and swiftly removing any inappropriate or non-compliant material.

· Working closely with the marketing team to develop and execute effective social media strategies.

· Maintaining in-depth knowledge of company products to deliver accurate, relevant, and helpful information to customers.

· Representing the company in social media-focused meetings and discussions.

· Keeping abreast of emerging social media trends, tools, and platform updates to optimize engagement and strategy.

Qualifications (Education – Experinces – Skills)

· Bachelor’s degree in Social Media Management, Marketing, or a related discipline.

· At least 2 years of experience in a social media representative or similar role.

· One year of customer service experience is a plus.

· Strong understanding of social media best practices and trends.

· Proficient in using major social media platforms, including Twitter, Facebook, Instagram, LinkedIn, and Google+.

· Familiarity with social media management and analytics tools such as Hootsuite, Buffer, and Google Analytics.

· Excellent customer service skills.

· Strong communication and interpersonal abilities.

Job Type: Full-time

Pay: AED3,500.00 - AED4,000.00 per month

Work Location: Remote