Communication Officer

1. Patient Communication & Handling

• Respond to incoming calls, WhatsApp messages, and social media inquiries in a timely and professional manner.
• Provide accurate information regarding bariatric procedures, services, and protocols.
• Address patient concerns and guide them appropriately.

2. Appointment Management

• Schedule, confirm, and manage patient appointments efficiently.
• Coordinate with doctors and relevant departments for smooth OPD flow.

3. Lead Management & Conversion

• Manage patient leads generated through digital platforms and marketing campaigns.
• Counsel patients and convert inquiries into confirmed OPD visits.
• Maintain daily OPD targets as assigned by management.

4. Patient Counseling & Coordination

• Provide basic counseling regarding bariatric surgery procedures, benefits, and pre/post-operative care (as per training).
• Coordinate with patient counselors, medical staff, and media team for smooth patient journey.

5. Record Keeping & Documentation

• Maintain accurate patient records in the system.
• Update daily reports including inquiries, appointments, and conversions.

6. Follow-ups & Patient Retention

• Conduct timely follow-ups with pending patients.
• Ensure continuity of care and patient engagement.

7. Reporting & Performance Tracking

• Report daily performance metrics to the Manager.
• Maintain KPIs, including number of leads handled, OPDs generated, and conversion rates.

8. Coordination with Marketing Team

• Work closely with the media/marketing team for lead generation strategies.
• Provide feedback on patient trends and campaign performance.

Job Type: Full-time

Pay: Rs40,000.00 - Rs45,000.00 per month

Application Question(s):

• Have you ever worked as a communication officer in any organization?

Work Location: In person