Communication Specialist

About the role

We are currently recruiting for Communication Specialist for Customer Contact Centers in Doha.

As a Communications Specialist, you play a pivotal role in ensuring transparent, timely, and engaging information flow across the international Customer Contact Centre workforce. This position requires designing, implementing, and leading a robust communications framework that effectively delivers updates on new business requirements, policy changes, and strategic initiatives. Beyond information dissemination, you are responsible for fostering a culture of collaboration and trust, driving employee engagement, and maintaining high morale throughout the organization

Key accountabilities:

• Design and execute a comprehensive communication strategy that spans all levels of the Customer Contact Centre, ensuring clarity and consistency.
• Collaborate cross-functionally with departments to gather critical updates and transform them into clear, concise, and engaging messages for employees.
• Deliver timely communications through diverse channels, including newsletters, emails, and digital platforms, to keep the workforce informed and connected.
• Lead and coordinate large-scale communication initiatives, such as virtual and in-person meetings, fostering alignment and engagement across teams.
• Evaluate and optimize communication effectiveness by leveraging feedback and engagement metrics to continuously refine strategies.
• Maintain a structured communication calendar to track and manage scheduled updates, campaigns, and initiatives.
• Champion employee engagement by driving programs that boost morale, such as recognition initiatives, feedback loops, and social activities.
• Ensure brand and message consistency by adhering to corporate communication standards across all Customer Contact Centers.

• Support organizational change by providing clear, consistent communication during system implementations and process transitions.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.