Communications Manager

Communications Manager (Revised 03/04/2026)

Role Overview

The Communications Manager serves as the strategic voice of the organization, developing and implementing comprehensive communications strategies that amplify our mission, engage stakeholders, and advance recovery-friendly policies and programs throughout Rhode Island. This role requires a creative storyteller who can translate complex recovery concepts into compelling narratives across multiple platforms. The ideal candidate combines strategic thinking with hands-on execution to build brand awareness, strengthen community engagement, and support our advocacy, housing, workforce development, and member engagement efforts.

Key Responsibilities

Strategic Communications & Brand Management

• Develop and implement comprehensive communications strategies aligned with organizational goals and program priorities

• Maintain consistent brand voice, messaging, and visual identity across all communications channels

• Create and manage annual communications calendar coordinating campaigns, events, and program launches

• Monitor communications effectiveness and adjust strategies based on data and feedback

• Protect and enhance organizational reputation through strategic messaging

Content Creation & Digital Media

• Write, edit, and produce high-quality content including newsletters, blog posts, annual reports, fact sheets, and program materials

• Develop compelling storytelling content featuring recovery journeys, program impacts, and organizational achievements

• Create engaging social media content and manage organizational presence across platforms (Facebook, Instagram, LinkedIn, Twitter/X)

• Design graphics, infographics, and visual content using design software (Canva, Adobe Creative Suite, or similar)

• Produce video content including filming, editing, and production for social media, website, and events

• Maintain and update organizational website with current, accessible content

• Develop email marketing campaigns and manage email distribution systems (Mailchimp)

Program Communications Support

• Partner with Recovery Housing program to develop materials about NARR certification, resident resources, and housing opportunities

• Support Workforce Development initiatives with recruitment materials, intern stories, and program promotion

• Collaborate with Member Engagement team on newsletters, member spotlights, and engagement campaigns

• Assist Recovery Advocates with policy briefs, legislative alerts, and advocacy communications

• Create marketing materials for Special Events including Rally4Recovery, Legislative Days, and Recovery Month activities

• Develop communications for volunteer recruitment, recognition, and engagement

Stakeholder Engagement & Community Relations

• Develop targeted communications for diverse stakeholder groups including funders, partners, policymakers, and community members

• Create donor communications, impact reports, and stewardship materials

• Manage stakeholder databases and communication lists

Analytics & Reporting

• Track and analyze communications metrics including website analytics, social media engagement, email open rates, and media impressions

• Prepare regular communications reports for leadership and board

• Conduct communications audits and assess effectiveness

• Use data to inform strategy adjustments and improvements

• Monitor trends in recovery communications and digital engagement

Required Qualifications

• Bachelor's degree in Communications, Journalism, Marketing, Public Relations, or related field

• 3-5 years of professional communications experience, preferably in nonprofit, healthcare, or social services sectors

• Exceptional writing, editing, and proofreading skills with ability to adapt tone and style for different audiences

• Graphic design skills and proficiency with design software (Canva, Adobe Creative Suite, or similar)

• Experience with social media management and content creation across multiple platforms

• Website content management experience (WordPress or similar CMS)

• Email marketing platform experience (Mailchimp, Constant Contact, or similar)

• Project management skills and ability to manage multiple priorities simultaneously

• Strong interpersonal skills and ability to collaborate across teams

• Understanding of AP Style and communications best practices

• Proficiency in Microsoft Office Suite

• Data analytics and reporting capabilities

• Ability to work independently and take initiative

Preferred Qualifications

• Master's degree in Communications, Marketing, or related field

• Lived experience in recovery or family experience with recovery (highly valued)

• Certified Peer Recovery Specialist (CPRS) credential, Recovery Coach Professional designation or equivalent

• Video production and editing skills

• Knowledge of addiction recovery processes and recovery-oriented language

• Experience in behavioral health, public health, or advocacy communications

• Bilingual capabilities (Spanish or other languages reflecting Rhode Island communities)

Physical Requirements and Availability

• Must be able to perform physical tasks including lifting, bending, and standing for extended periods

• Valid driver's license and reliable transportation required for travel between locations/sites

• Schedule may include evening and weekend hours to support special events, programs, and organizational needs