Communications Specialist

About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

About the Job

Are you a natural storyteller who thrives on connecting people and building community? We’re searching for a driven Communications Specialist to be the voice of IntouchCX for our key regions.

You won't just be creating content; you'll be shaping our culture, amplifying our brand, and connecting our global team at the local level. This role is essential for executing our communications strategy, supporting regional teams, and acting as a brand ambassador. The ideal candidate is a skilled content creator with a deep understanding of global audiences and talent for storytelling.

As a Communications Specialist, You Will…

• Internal Communications: Execute the global internal communications strategy, ensuring messaging is aligned with company goals and resonates with a diverse, international workforce.
• Communications & Content: Execute assigned internal and external communication plans, create and distribute content for different channels, and ensure all messaging is aligned with regional tones and corporate standards.
• Regional Storytelling: Collaborate with communications managers and local leaders to identify newsworthy stories and events, propose topics, and develop content that showcases our regional success.
• Culture & Engagement: Support initiatives that build and reinforce a positive company culture, encouraging employee engagement and feedback.
• Analytics & Reporting: Track and analyze the performance of communications channels (e.g., newsletters, and other internal communications platforms), report on key metrics and provide insights to leadership.
• Employer Branding and Recruitment Support: Serve as the brand champion, advising campus leaders on communications and supporting recruiting teams with copywriting for job descriptions and advertisements.
• Media Relations: Work with the Communications Managers to support local media opportunities and build relationships with key regional press contacts.
• Social Media Support: Monitor campus activities and events to identify relevant stories and propose materials that are appropriate to share on our official global social media channels.

As a Communications Specialist, You Need…

• A degree in Communications, Marketing, Journalism, or a related field.
• C1 - C2 level of English proficiency. Mandatory.
• 3-5 years of experience in internal Communications, PR, Corporate Communications, Content Marketing, or a related role.
• Experience managing and creating content for various channels (intranets, newsletters, social media, etc.).
• Strong written and verbal communication skills, with a focus on proofreading and storytelling.
• A proven ability to analyze data and provide actionable insights.
• A collaborative mindset and the ability to build relationships with stakeholders at all levels of the organization in different locations around the world.
• Exceptional ability to manage timelines, priorities, and deliverables in a fast-paced,
• dynamic environment.
• Highly organized, detail-oriented, driven and self-motivated , strong attention to detail
• and a commitment to accuracy.
• Ability to work independently and in teams.
• Experience with Wordpress, Canva, and Mailchimp platforms is a plus.