Community Care Coordinator (CMA)

Company overview: Lumina Care is focused on unifying, coordinating, and managing care for geriatric patients in nursing facilities and at home. We offer a range of services to improve health outcomes and quality of life for patients, including after-hours telehealth, transitional care, chronic care, remote patient monitoring, behavioral health and telehealth psychiatry.

Job title: Community Care Coordinator

Purpose/Summary: The Community Care Coordinator supports Lumina Care’s virtual 1:1 provider workflow within the Case Coordination Department, assisting with Transitional Care Management (TCM) and Chronic Care Management (CCM) and Behavioral Health Integration (BHI) services. The Community Care Coordinator will report to a Team Lead and will work in collaboration with the RN Community Care Manager and licensed healthcare providers.

Role & Core Responsibilities:

• Explain Lumina Care telehealth services, including TCM, CCM, and BHI programs
• Review and explain HIPAA rights and telehealth consent requirements
• Complete medication reconciliation using patient-reported information
• Collect and document medical and surgical history using standardized templates
• Prepare patients for virtual visits and verify demographic and technology readiness
• Document accurately in the EHR and care coordination platforms
• Communicate patient needs and concerns to LPN, RN, or Provider as appropriate
• Adhere to HIPAA, CMS, and Lumina Care compliance standards

The listed responsibilities are not an exhaustive list and may contain other duties as assigned. Consistent with the Americans with Disabilities Act (ADA), it is the policy of Lumina Care to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship.

Qualifications:

• Active and unrestricted state Certified Medical Assistant (CMA) or Certified Nursing Assistant (CNA) certification.
• At least 2 years community or long-term care nursing experience is preferred
• Experience with telemedicine platforms and remote care coordination is preferred
• Familiarity with electronic health record (EHR) systems and care management platforms is required
• Knowledge and experience working with Medicaid and Medicare populations is preferred
• Strong problem-solving skills and the ability to handle complex care scenarios is required
• Comfort working in a virtual telehealth environment
• Strong communication and documentation skills

Working Conditions: A designated, secure, and private home workspace is required for this remote role to ensure compliance with HIPAA and company privacy and security policies. This workspace must support confidential patient communications and prevent unauthorized access to protected health information. Typing is required, and you will be required to use Company approved virtual technology to visualize patients during visits. A personally owned computer used for this role must meet all company-mandated security and encryption requirements as defined by the IT team. Company-provided security software, including platforms for patient video consultations, may need to be installed to ensure the device remains compliant with organizational data protection standards. Periods of prolonged sitting or standing can be expected.

Compensation: Hourly rate is $22-$28 per hour. Compensation is determined based on market range, experience, skills, education, and qualifications.

We offer a comprehensive and competitive benefits package to support our employees, including:

• Medical, Dental, and Vision Insurance
• Paid Time Off (PTO)
• Paid Holidays and Floating Holidays
• Flexible Work Arrangements and Remote Work Options

Summary: Lumina Care is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other characteristic protected by law.

Pay: $22.00 - $28.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Can you start ASAP?

Experience:

• Long term care: 2 years (Required)

License/Certification:

• Certified Medical Assistant (Required)

Work Location: Remote