Community Engagement Specialist

POSITION SUMMARY

The Community Engagement Specialist is a key member of the Red Hill Registry Team, working at the intersection of community outreach and program implementation for the Red Hill Registry within University Health Partners of Hawaiʻi. This position focuses on building and maintaining trust with impacted communities, facilitating participant recruitment and engagement, and supporting the delivery of educational resources, wellness programs, and referrals tailored to community needs. This role requires a compassionate and highly organized individual committed to cultural competence and assisting the Red Hill community with addressing health disparities in Hawaiʻi. The Community Engagement Specialist will represent the Registry at community events, contribute to strategies that promote program goals, and directly engage the community with the referral and resource process.

ESSENTIAL JOB DUTIES AND FUNCTIONS

The Community Engagement Specialist will:

• Report to the Operations Manager of the Registry with direct supervision by the Enrollment and Survey Administration Manager and/or the Referral Manager, to assist with communicating with and supporting the impacted community and Registry participants.
• Implement community engagement strategies to raise awareness about the Red Hill Registry, identify impacted individuals, build relationships, and encourage participation in the Registry.
• Build and maintain strong relationships with community organizations, leaders, and residents as applicable to needs of the community.
• Represent the Registry at community events, health fairs, and other outreach activities.
• Develop and deliver culturally appropriate educational materials and presentations about the registry, ongoing related health topics, and beneficial resources.
• Assist with participant recruitment, enrollment, and follow-up activities to help keep the community engaged, which will include up to eight (8) hours per shift on the telephone or on web-based communication software covering shifts speaking or engaging with participants of the Registry.
• Listen to and assess new community concerns and escalate to management as necessary.
• Provide support to registry participants by answering questions about the Registry, helping participants complete questionnaires, and connecting them with referrals, resources, and education.
• Collect and document community feedback to inform program development and improvement.
• Maintain accurate records of community engagement activities and participant interactions.
• Collaborate with the marketing and communications team to promote the registry through various channels, including social media and web management.
• Contribute to the development and implementation of culturally-appropriate wellness programs and other community initiatives.
• Assist with data management tasks, including data entry and basic analysis.
• Comply with all legal requirements and company policies.
• Perform all other duties as assigned.

Hours: Full-Time, 40 hours/week. Expected hours are Monday-Friday, 8:00 a.m. to 5:00 p.m. Hours may be flexed to accommodate activities and needs of the Red Hill Registry team within the community.

MINIMUM QUALIFICATION REQUIREMENTS

Education/Training/Experience:

• Bachelor’s degree.
• in the areas of social work, public health, community health work, health education, sociology, psychology, health sciences, communications, public relations, or related fields.
• At least six months (6) of experience in social work, public health, community health, health education, sociology, psychology, health sciences, communications, public relations; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills, and abilities as indicated.
• Experience using various computer software applications, such as the Google Suite and MS Office Suite.

and at least one of the following:

• 1 year of experience in research methods using statistical software to clean and analyze data.
• 1 year of experience working with federally-funded projects within higher education systems.
• Knowledge of privacy laws and experience managing subscription functions of a listserv.
• Working knowledge and understanding of applicable federal and state laws, rules, regulations, theories, and systems associated with federally-funded projects and public health projects involving human subjects.
• Six months (6) experience using pay per click (PPC) advertising, SEO, or social media posting platforms to engage targeted audiences and the general public.
• Six months (6) of experience creating fact sheets or informational materials translating technical documentation into written form for the general public to encourage participation in the Red Hill registry.
• Six months (6) experience using web content management systems.
• Six months (6) experience using video editing software (such as Adobe Premiere Pro/Rush, Final Cut Pro, or Movavi) to produce polished, on brand short- and long-form video content in multiple aspect ratios from raw footage through final delivery.
• Knowledge of policies and practices of military housing, Permanent Change of Station (PCS) relocations, Military and Family Support Center (MFSC), Army Environmental Command (AEC), Naval Facilities Engineering Systems Command (NAVFAC), Air Force Installation and Mission Support Center (AFIMSC) or the Defense Health Agency (DHA).

Skills Knowledge

• Must have reliable transportation to travel to the office and community events.
• Strong interpersonal, communication, and presentation skills in the English language.
• Ability to connect with individuals from a variety of backgrounds, who have experienced a traumatic event, with compassion and empathy.
• Ability to work independently and as part of a team.
• Excellent organizational and time-management skills.
• Strong attention to detail.

BENEFITS

• The opportunity to work on the cutting edge of healthcare and transform lives for the people of Hawaii
• 100% employee health and dental coverage and vision
• Flexible spending plan
• Retirement plan with up to 3% dollar-for-dollar company matching contributions
• 100% company paid group Life/AD&D/LTD insurance
• Employee assistance program (EAP)
• Pet Insurance, Prepaid legal with competitive rates

UHP Hawai‘i is an EEO/AAP employer.