Community Management Executive

Job Objective:

The Community Executive serves as the first point of contact for tenants, owners, and related parties, ensuring timely and effective resolution of inquiries and concerns. The role emphasizes excellent communication, problem-solving abilities, and a commitment to outstanding customer service.

Key Responsibilities:

Tenant & Owner Support:

• Respond to tenant, owner, and vendor inquiries within 24 hours.
• Maintain a courteous, professional, and approachable demeanor at all times.
• Educate tenants and owners about policies, procedures, and available services.
• Brief new tenants and owners about building procedures during move-in.
• Escalate unresolved issues to management while ensuring proactive follow-up.
  

Issue Resolution & Coordination:

• Think creatively and proactively to resolve issues efficiently.
• Coordinate with maintenance teams, vendors, and internal departments to address service requests.
• Follow up on all inquiries, maintenance requests, and concerns until resolution, ensuring client satisfaction (maximum 48 hours, depending on urgency).
  

Documentation & Reporting:

• Document all interactions, requests, and resolutions in the company’s customer service system.
• Maintain accurate and up-to-date records of owners and tenants.
• Provide clients with requested information promptly and proactively.
  

General Responsibilities:

• Carry out any related tasks as requested by management.
• Acknowledge every client request, inquiry, or complaint within 24 hours and ensure timely resolution.
• Provide regular updates to clients if additional time is required for resolution.