Community Management Executive (Freelance)

A.A Joyland Pvt. Ltd. is seeking a Community Management Executive (Freelance – Remote).

Position: MTO - Community Management

Qualification: Bachelor’s degree in Marketing, Business Administration, Communications, Mass Media, or a related field.

Experience: Fresh graduates or candidates withrelevant internship/experience can apply.

Salary: Rs. 37,000/-

Key Responsibilities

1. Multi-Platform Community Engagement & Moderation

Monitor and respond to comments, direct messages, and mentions on:

1) Facebook
2) Instagram
3) YouTube
4) TikTok
5) Snapchat

Maintain a consistent brand tone and voice across all platforms.

Actively engage with followers to build a loyal online community.

Moderate inappropriate content and manage spam.

Escalate critical issues to relevant departments when required.

2. Platform-Specific Community Management

YouTube:

Monitor and respond to comments on videos and Shorts.

Manage community tab posts and audience discussions.

TikTok:

Engage with comments under videos in a timely and trend-aligned tone.

Participate in viral trends and conversations where relevant.

3. Inbox & Query Management

Manage daily inbound queries across all platforms DMs/ Comments.

Provide accurate information regarding services, pricing, promotions, and policies.

Categorize and document frequently asked questions.

4. Brand Reputation Management

Monitor public sentiment across all digital platforms.

Address negative feedback professionally and prevent escalation.

Identify recurring issues and share actionable insights with management.

Support crisis communication when required.

5. Content Support & Growth Optimization

Collaborate with the content teams.

Suggest content improvements based on community feedback.

Suggesting trending topics and viral opportunities.

Interested candidates can submit their CVs also with their portfolios at careers@aajoyland.comwith mentioning the position title in the subject line

Pay: Rs37,000.00 per month

Work Location: In person