Community Manager

Job Title: Community Manager

Reports To: Community Management Director

Role Objective

Lead and manage all community operations to ensure high service standards, financial

discipline, regulatory compliance, and protection of the Developer’s brand and asset value.

The Community Manager is accountable for operational performance, service charge control,

contractor management, and resident satisfaction.

Key Responsibilities

1. Community Operations Management

• Lead day to day operations across FM, security, cleaning, landscaping, and service providers.

• Enforce SLAs and KPIs with measurable performance tracking.

• Conduct routine site inspections and issue formal corrective action notices.

• Oversee preventive maintenance programs and common area rectification works.

• Manage defects during DLP and contractor liability periods.

• Maintain an Operations Dashboard tracking complaints, aging issues, contractor performance,

and compliance status.

2. Financial & Budget Management

• Prepare and manage the annual operating budget.

• Monitor service charge expenditure against approved budget.

• Review and certify WCRs, invoices, and contractor payment applications.

• Track utilities consumption and identify irregularities.

• Assist in service charge forecasting and cost optimization.

• Provide monthly financial summary reports to Management or OA Board.

• Benchmark major service contracts to ensure cost competitiveness.

3. Contract & Vendor Management

• Manage FM and service provider contracts.

• Ensure compliance with scope of work and performance standards.

• Conduct quarterly contractor performance evaluations.

• Lead RFP processes for service providers when required.

• Recommend contract renewals, amendments, or terminations.

• Maintain vendor performance scorecards.

4. Governance & Regulatory Compliance

• Represent the Developer at Owners Association meetings.

• Ensure compliance with all relevant authority requirements including DM, DCD, DEWA, and

other regulators.

• Maintain compliance register and statutory approvals.

• Oversee Mollak registration and reporting where applicable.

• Ensure building insurance policies are maintained and renewed.

5. Resident Relations & Customer Experience

• Manage all resident complaints with defined response timelines.

• Issue official notices, violation letters, circulars, and formal correspondence.

• Oversee move in/out procedures and modification approvals.

• Supervise front desk operations and ensure professional service standards.

• Implement complaint tracking system with KPI monitoring.

• Conduct periodic resident satisfaction assessments.

6. Asset Documentation & Records Management

• Maintain complete digital and physical asset registry including as built drawings, warranties,

manuals, approvals, and handover documentation.

• Track warranty periods and coordinate claims prior to expiry.

• Maintain accurate resident database and registration records.

• Ensure proper documentation of keys, access cards, permits, and modifications.

7. Community Engagement

• Develop and implement an annual community engagement plan.

• Manage approved budget for events and initiatives.

• Coordinate with HSE, security, and marketing for event approvals and execution.

8. Risk & Issue Management

• Maintain a risk register covering operational, safety, and compliance risks.

• Escalate critical issues with mitigation plans.

• Ensure emergency preparedness protocols are in place and tested.

• Coordinate with FM during major incidents.

Reporting Requirements

• Weekly operational update report.

• Monthly management report including:

– Financial summary

– KPI performance

– Contractor performance review

– Aging complaints and defects

– Risk log

Qualifications & Experience

• Bachelor’s degree in Property Management, Real Estate, Engineering, or related field.

• Minimum 7 to 10 years of experience in community or property management within UAE.

• Strong knowledge of Mollak regulations and Owners Association governance.

• Proven experience managing FM contracts and operating budgets.

• Strong financial acumen and commercial awareness.

• Excellent written and verbal communication skills.

• Strong stakeholder management and conflict resolution skills.

Key Competencies

• Operational leadership

• Financial discipline

• Contract management

• Regulatory awareness

• Customer service excellence

• Analytical and reporting capability

• Decisive and accountable

This role is positioned as an operational leader responsible for protecting asset value, enforcing

performance standards, and ensuring financial and regulatory control across the community.

Job Type: Full-time

Pay: AED8,000.00 - AED15,000.00 per month