Community Manager

Rooted in positive transformation, Roots Management Group is an integrated manufactured housing community (MHC) investment and management company focused on increasing the availability of best-in-class housing options people can afford. Founded in 2017, we operate communities nationwide through community development, strategic capital investment, and hands-on management. Our culture is guided by our ROOTS core values—Respect, Ownership, Opportunity, Teamwork, and Sincerity—creating an environment where team members are empowered to grow, take accountability, and make a meaningful impact.

What we are looking for:

We are seeking a full-time Community Manager to run the day-to-day operations of a manufactured home community. The role is key to driving customer satisfaction, occupancy, delinquency, community appearance, sales, and revenue generation while ensuring effective cost control and maintaining high community standards. The ideal candidate will have a background in property management or a related field and strong leadership skills.

Responsibilities will include:

• Growing and maintaining community occupancy, overseeing the sales of on-site homes, facilitating the lease process, and managing site reservations (if applicable)
• Marketing available units effectively to attract and retain residents
• Showing homes and conducting community tours to potential residents and providing standard information on all available units
• Collecting monthly rent and fees, posting payments, processing checks, and supporting delinquency management through timely communication and follow-up
• Utilizing property management systems and CRM platforms for leads, sales, inventory, communications, customer information, and resident ledgers – ensuring systems are up to date while maintaining confidentiality
• Ensuring compliance with all local, state, and federal regulations governing mobile home communities, including fair housing laws and safety regulations
• Participating in the preparation and execution of notices and eviction proceedings in accordance with Root’s policies and all applicable laws
• Overseeing move-ins and move-outs, performing occasional home cleaning, coordinating with maintenance and/or make ready teams for work orders and unit readiness to minimize vacancy times
• Ensuring the appearance of the property is safe, neat, and welcoming by conducting regular inspections of homes, home sites, and community areas
• Providing daily resident relations, including answering phones, responding to emails and walk-ins, resolving resident concerns and inquiries, and fostering positive resident experiences
• Planning and hosting resident events to support community engagement and retention
• Leading and managing a team by recruiting, hiring, training, creating goals, setting work schedules, ensuring emergency coverage, while fostering a positive work environment through continuous guidance and support
• Providing oversight and management of vendors working on property
• Assisting in preparing and managing the community budget, ensuring adherence to approved budgets, while implementing strategies to maximize revenue, minimize expenses, and maintain the quality of the community
• Performing administrative tasks such as filing, data entry, reporting, and record keeping
• Working with the Regional Manager to set and achieve goals in terms of property and personal performance
• Other tasks as needed or assigned by management

Requirements and expectations:

• At least 2 years of experience in property management, hospitality, or higher-level management
• Valid driver’s license and reliable transportation
• Bilingual (Spanish/English) prefer
• Obtaining and holding an MH sales license may be required depending on state laws
• Proficiency in basic Microsoft applications
• Strong leadership and interpersonal skills, with the ability to effectively communicate with residents, staff, and vendors
• Conflict resolution skills and the ability to manage on-site incidents
• Excellent organizational skills with keen attention to detail
• Ability to work weekends and evenings as needed, or in case of emergency
• Ability to work well under pressure and meet deadlines
• A strong willingness to learn and desire to grow
• Experience with Property Management Software is a plus

Schedule: The work schedule and availability for emergency on-call duty may vary depending on the specific location/community.

Additional Information / Benefits:

• Competitive salary plus eligibility for bonuses and commissions based on community performance
• Medical, Dental, and Vision insurance plans
• 401(k) with company match
• Cell phone reimbursement
• Short- and Long-Term Disability
• Basic Life & Accidental Death Insurance
• Health Savings Account (HSA)
• Paid holidays
• Paid Time Off (PTO)
• Paid parental leave
• Career growth and advancement opportunities
• High-energy company with a friendly, supportive team environment

Benefits are offered to eligible full-time employees.

To be considered for employment, candidates must pass a pre-employment background check and drug test. We thank all applicants for their interest in joining our team.

Job Type: Full-time

Pay: $52,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Experience:

• Property management: 2 years (Required)

Language:

• Spanish (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person