Community Manager

Company Overview

Michigan Community Capital is a 501(c)(3) nonprofit that exists to promote community and economic development, the creation of wealth and job opportunities; and to facilitate investment of private and public capital in Michigan. MCC is focused on driving economic mobility of low- and moderate-income Michigan residents and drives community development impacts in three key areas: Real Estate Development, CDFI lending, and New Markets Tax Credits. MCC is a U.S. Treasury certified Community Development Financial Institution (CDFI) and a Community Development Entity (CDE). Since 2005, MCC has supported over $1.4 billion in project financing, successfully attracted $510 million in federal New Markets Tax Credits, and helped to create over 1,500 housing units and facilitated the creation and/or retention of over 5,000 high-quality, accessible jobs. For more information on MCC visit michigancommunitycapital.org.

Position Description

As a Community Manager, you will have responsibility for the operational aspects and the continued profitability of your community and will serve as the day-to-day point of contact for residents. You will oversee everything from capital improvements, administrative activities, marketing, leasing, renewals, coordination of property maintenance, budgeting, and most importantly, resident relations. Ensuring a positive atmosphere and responsive service for the members of your community will not only mean satisfied long-term residents, but also present a positive face for the organization and the Community.

This position reports to the Director of Property Management

The Ideal Candidate would:

• Be an excellent communicator. Individuals in this role must be able to communicate empathy, be helpful and resourceful, and maintain good relationships with tenants while ensuring leases and building policies are followed.
• Be highly organized. Individuals in this role must be very thorough, must track performance and must be accountable to residents and the organization at the same time.
• Have a wide range of abilities. Individuals in this role must be able to understand legal concepts in a lease and in building policies, be able to understand how contracts and invoices work, understand how to solicit vendors, engage them for great service and pricing, and handle performance problems appropriately.
• Must love sales. Individuals in this role must enjoy the sales process, specifically helping someone find a great place to call home in our communities.
• Be a team player. The organization is a small and growing company. All our team members take responsibility for making sure things get done and gaps get filled. Creating a great resident experience is critical so being flexible, handling problems, and lifting others up matters.
• Excel in pressure situations when meeting deadlines are critical.
• Be comfortable with a horizontal company culture that frequently requires changing priorities.

Education and Qualifications

• Bachelor’s Degree in business, communications, community organizing, marketing, hospitality management or similar field OR 3-5 years of property management experience.
• Demonstrated proficiency with Microsoft ® Office products.
• Experience with RentManager, Appfolio, Yardi or similar property management software is a plus.
• Experience with basic/entry level Salesforce is a plus.

Schedule

This position may involve some weekend or evening time commitments to assist residents with moving in or out of the community. Most work is handled during normal business hours occurring on Monday through Friday from 8:00 AM to 5:00 PM. Currently, this position is being offered as a part-time position at 24 hours per standard work week. The position is hourly plus bonus, non-bargaining and “at will.”

Travel

This position is on-site. Work-related travel associated with this position may include travel to the post office, local bank branch, and local vendors for supplies and equipment rental. Travel may be required to other communities within the portfolio or to the home office in Lansing but would be identified and communicated by the Director of Property Management. It is important as a part of this role that you have access to reliable transportation to consistently complete this business-related travel

Compensation

The organization offers the following compensation:

• A very competitive wage consistent with the skills and experience of the candidate.
• An annual bonus program.
• 401k program with $1 for $1 match up to 6% (Pretax or Roth).
• Discretionary 401k bonus based on organizational performance.
• All technology hardware, licenses, and software necessary for the position.
• Company paid continuing education for maintenance of relevant certifications.

Diversity & Inclusion

The organization places a high value on diversity and inclusion. We are actively seeking Team Members of a diverse background so that we can better understand the experience of the residents in all our communities.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands, and talk or hear. The employee is frequently required to reach with hands and arms, climb or balance, stoop, kneel, and crouch. The employee must regularly lift and/or move up to 50 pounds.

Pay: $23.00 - $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Ability to Commute:

• Grayling, MI 49738 (Preferred)

Ability to Relocate:

• Grayling, MI 49738: Relocate before starting work (Preferred)

Work Location: In person