Community Officer

Duties & Responsibilities:

• Greet and check-in guests
• Schedule and manage facility tours, track walk-ins, scheduled tours and send confirmation emails
• Follow-up and share right and complete information with potential clients
• Anticipate client needs over the visit and build rapport with customers
• Provide guests with information about amenities, area and venues and promote services
• Assist the Community Associate in on-boarding new clients
• Record guest’s information and their requirement in the CRM
• Prepare presentations and content to share with guests
• Any other tasks associated with fulfilling your role effectively

Requirements:

• Proven experience as concierge; experience in customer service or relevant role is an advantage
• Proficiency in English; multilingual is strongly preferred
• Excellent communication skills
• Polite and confident with a great deal of patience
• Ability in multitasking and time-management
• Aptitude in resolving issues with a customer-focused orientation
• Degree in hotel management or relevant field will be a plus

Job Type: Full-time

Work Location: In person