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Community & Operations Manager

Kickstart is Pakistan’s largest coworking space operator with a mission of creating ease of doing business for SMEs, startups, and freelancers. We have 17 operational coworking spaces in Karachi, Lahore, and Islamabad, with 6000+ members using our spaces daily.

Role Description

A Community and Operations Manager is the face of our coworking facility who is responsible for creating an exceptional member experience, ensuring smooth day-to-day operations, and maintaining a vibrant and collaborative community.

As a Community and Operations Manager, you will travel between locations , oversee facility standards, support members, and act as the primary escalation point for operational and service-related matters.

This is a full-time on-site role for our Karachi location suited for professionals who have worked in hospitality, NGO's Administration, front-office management, or facility operations, and who excel in communication, client handling, and multitasking.

Qualifications

1. Member Experience & Community Engagement

Act as the primary brand representative across multiple coworking locations
Travel regularly between assigned locations to ensure consistent member experience
Serve as the primary representative and face of the coworking facility.
Greet members, visitors, and prospective clients with professionalism and warmth.
Build strong relationships with companies, startups, and freelancers using the space.
Handle member queries, ranging from simple requests to difficult or escalated concerns with composure and problem-solving ability.
Plan and support community-building activities, networking events, workshops, and engagement programs.

2. Client Interaction & Sales Support

Work closely with the Sales team by facilitating on-site tours for potential clients.
Demonstrate and explain coworking offerings, amenities, services, and membership options.
Ensure every visitor receives a high-quality experience that reflects the brand.
Participate in final-stage sales closures by addressing operational queries and assisting in onboarding of new members.

3. Facility & Operations Management

Oversee complete facility operations, ensuring cleanliness, safety, and smooth functioning of the space.
Manage non-managerial staff such as housekeeping, security, and front-desk assistants including attendance, shift management, task assignments, and discipline.
Monitor inventory, pantry supplies, stationery, and coordinate procurement requests with relevant teams.
Ensure compliance with operational standards, company policies, and health & safety guidelines.

4. Member Support & Issue Resolution

Act as the central point for member feedback, complaints, and special requests.
Coordinate with internal departments i.e., Marketing, Sales, Accounts, Procurement and IT to ensure timely response and resolution.
Track issues and follow up until closure, ensuring high satisfaction levels.

5. Reporting & Administration

Maintain records of occupancy, new sign-ups, walk-ins, and daily operations.
Prepare monthly location performance reports.
Oversee billing support tasks such as desk count verification or coordinating with finance on member dues.
Track and report facility issues, consumable usage, and staff performance.

Qualifications

Bachelor’s degree in hospitality, Business Administration, Operations Management, or related field.
Excellent communication skills (verbal and non-verbal)
3-5 years of experience in hospitality, coworking, NGO's, serviced offices or customer-facing roles.
Prior experience handling multiple locations or field-based operations preferred
Willingness to travel frequently between locations

Key Skills