Community Outreach Navigator

We are seeking a Community Outreach Navigator to join our State Opioid Response Program!

This position will work with adult individuals who frequent the legal system and/or are transitioning within or from jail or prison systems. It works as part of a multi-disciplinary team with the City, case managers and RBHA to successfully transition persons from jail or prison to services and community stability. Position works independently, carries a caseload, and provides an appropriate level of service to the program and individuals to complete a successful transition, reduction of recidivism, reduction of incarceration, and increase in support systems.

Responsibilities:

• Works in cooperation as part of a multi-disciplinary team with City, Police, Jail/Prison Systems, Prosecutors, Court System, PNO Case managers, and Program Liaisons
• Provides extensive outreach work based on the needs of the team and individuals served.
• Responsible for taking the lead in coordination and facilitation of Jail/Prison transition
• May require work inside the jail and community
• Works with the Prosecutors Office to develop terms for release
• Provide jail visits to meet and prepare the members for court.
• Reviews with client the expectations upon release and follows up as needed.
• Act as an Advocate in court.
• Plan, coordinate, and assist client with immediate and basics needs for release.
• Make referrals to appropriate services in cooperation with PNO clinical teams, and monitor members participation & compliance.
• Works to provide and or facilitate the prescribed treatment planned accordingly
• Coordinates and participates in staff meetings and member staffing’s.
• Develops working rapport with team, persons served, legal system, PNO clinical teams as to effectively perform all job functions.
• Works with persons to reestablish benefits
• Responsible for case management and carries an independent case load.
• Follows up on all referrals in a timely manner.
• Provide screenings & and ongoing assessments.
• Provides crisis intervention, de-escalation, and Behavioral Health interventions.
• Assist in facilitating needs to help individuals be successful in the program.
• Document activities for tracking and reporting according to documentation standards
• Responsible for contractual obligations, fulfillment and outcome measures.
• May be required to work flexible hours as needed to best serve the program and client needs
• Required to carry a company smart phone
• Required to drive personal or company vehicle and keep appropriate documentation.
• Must qualify and maintain in good standing; a Jail access pass.
• To ensure compliance & adequate services, additional job duties may be required and assigned.

Education & Qualifications:

• Minimum requirement consists of a 21-year age, High School Diploma or GED plus some college course work in Behavioral Health or related fields, plus one year directly related job experience, or the equivalent combination of experience and education as well as Motor Vehicle clearance.

• Maintain a Valid Arizona Driver’s License and a clean driving record for last 39 months is required. Three years of driving experience is required.

• Peer Support Certificate preferred

• Must have fingerprint clearance issued by Arizona Department of Public Safety or eligible to receive within eight (8) weeks of hire.

• Eligible to receive clearance for Jail visits.

• Experience working with multi-cultural and low socio-economic individuals. General knowledge and aptitude for working independently with adults of mixed ethnic groups. Bilingual (English/Spanish) speaking preferred.

Benefits

• 3 weeks of PTO your 1st year of employment, with increased accruals after continued service!
• 10 paid holidays
• Low-cost medical, dental and vision insurance, short-term/long-term disability and life insurance for employees
• We will help you save for retirement – 40% company match up to a 10% deferral into your SB&H retirement account!
• Career Development – Benefit from our culture of internal promotion!
• We help you with your higher education goals – Reduce your tuition costs with our tuition reimbursement program & discount degree programs!
• Employee Assistance Program, Health & Wellness and much more!

About SB&H

Southwest Behavioral & Health Services is a large and growing, non-profit community-based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well-established voice in the community with more than 115 sites, over one thousand employees, and 40 years’ experience.

At Southwest Behavioral & Health Services, we believe in the power of Empowered Belonging — a culture where every individual’s unique perspectives, backgrounds, and experiences are welcomed and valued.

We’re committed to creating a workplace where unique perspectives are valued, personal journeys are respected, and every individual is empowered to bring their whole self to a shared mission of delivering compassionate, life-changing services to the communities we serve.

Through our Empowered Belonging program, we’re committed to:

• Voice & Visibility — ensuring every team member’s ideas, experiences, and contributions are recognized and heard.
• Fair Access — fostering openness and fairness in opportunities for growth, leadership, and advancement, while honoring the different journeys people take.
• Culture of Connection — building authentic, meaningful relationships across backgrounds, roles, and experiences, knowing that fresh perspectives strengthen our work.
• Learning & Growth — providing opportunities for ongoing development, empathy, and leadership that reflect the many experiences within our teams.
• Wellbeing & Safety — prioritizing the mental, emotional, and psychological safety of every person, recognizing that belonging means something different to each of us.

Where everyone belongs. Where everyone leads.

Join us in shaping a community where your difference makes a difference, and your impact is real.

To learn about Southwest Behavioral & Health Services mission, values and services please review our website at https://www.sbhservices.org/

SB&H is a drug-free workplace, drug screening required. Southwest Behavioral & Health Services is an Equal Employment Opportunity Employer. Southwest Behavioral & Health Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience

Preferred

• 2 year(s): behavioral health

Education

Required

• High School or better

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.