Community Service Officer

Position Summary

Join Our Team as a Community Service Officer
Step into the fast-paced world of airport operations and become the friendly face guiding thousands of travelers safely through our terminals. As a uniformed, non-sworn Community Service Officer (CSO) with the Airport Police Department, you'll play a vital role in keeping our roadways flowing smoothly and our guests smiling from takeoff to touchdown.

Why You'll Love This Job

• Dynamic Environment: Every day brings new faces, fresh challenges, and unique moments—no two shifts are ever the same.
• Frontline Impact: You’re on the ground ensuring safe, efficient traffic flow and enforcing parking rules where it matters most.
• Professional Growth: Gain firsthand law enforcement experience and customer-service skills that set you apart on your path to becoming a sworn officer.
• Team Spirit: Collaborate with dedicated officers, dispatchers, and support staff who rely on you to keep operations running like clockwork.

• Dynamic Environment: Every day brings new faces, fresh challenges, and unique moments—no two shifts are ever the same.
• Frontline Impact: You’re on the ground ensuring safe, efficient traffic flow and enforcing parking rules where it matters most.
• Professional Growth: Gain firsthand law enforcement experience and customer-service skills that set you apart on your path to becoming a sworn officer.
• Team Spirit: Collaborate with dedicated officers, dispatchers, and support staff who rely on you to keep operations running like clockwork.

• Direct vehicular traffic around arrival and departure roadways with precision and care.
• Enforce parking regulations to maximize safety and accessibility for travelers.
• Maintain a high-visibility presence at terminal entrances to deter violations and offer friendly assistance.
• Deliver top-tier customer service—answer questions, provide directions, and support guests facing travel stress.
• Adapt to all weather conditions, staying active and vigilant whether it’s a sunlit morning or a snowy evening.

• A motivated individual working toward a career in law enforcement.
• Confident managing traffic flow and parking logistics in a bustling airport setting.
• Energized by outdoor work, rain or shine—and ready to pivot as conditions change.
• Excellent communicator who thrives on providing clear, calm guidance during busy or stressful moments.
• Team player who also excels autonomously, stepping up when and where you’re needed most.

• A night shift may be added in the future if needed and can be staffed adequately.

• Criminal convictions
• Poor work history
• Unsatisfactory motor vehicle driving history
• Actions affiliated with bias
• Controlled substance abuse
• Misrepresentation, falsification or omission of application or background information

Position Description

• Direct the traffic flow in front of the terminal buildings, concourses, and other areas at MSP Airport (primary duty)
• Respond to public requests for service
• Identify and report criminal activities
• Enforce parking regulations to include issuing Hennepin County Citations when appropriate
• Assist in traffic control at accidents and special events
• Support the Airport Security Plan as required
• Pick up and deliver correspondence for the department including evidence delivery to MN BCA
• Assist Police Department staff on a variety of tasks and projects
• Perform other duties as assigned that do not require a sworn police officer which may include:

• Assist Police Officers in conducting vehicle impounds/inventory searches on related calls for service
• Releasing impounded vehicles and secured property to rightful owners
• Assist Police Officers on maintaining perimeter security of crime scenes or critical incidents
• Assist Police Officers in conducting alcohol and tobacco compliance checks of local businesses
• Respond to animal complaints in nonconfrontational situations
• Assist Police Officers in conducting criminal bookings for in-custody arrests (fingerprinting/photographs)
• Writing thorough well documented reports in the departments records management system

Position Requirements

Individual Contributor (IC) Competencies

• 
  Customer Focus - Building strong customer relationships and delivering customer-centric solutions
• Decision Quality - Making good and timely decisions that keep the organization moving forward
• Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
• Ensures Accountability - Holding self and others accountable to meet commitments
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives
• Values Differences - Recognizing the value that different perspectives and cultures bring to an organization
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of unique needs of different audiences
• Courage - Stepping up to address difficult issues, saying what needs to be said
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity
• Self-Development - Actively seeking new ways to grow and be challenged using both formal and informal development channels
• Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations

• High school graduate or equivalent
• Possess or eligible to obtain a valid, state-issued driver’s license
• Currently certified or able to become certified in Standard Multimedia First Aid or equivalent level certification within 90 days of employment (will train upon hire)
• Ability to work outdoors (walking, standing, directing traffic, etc.) in all weather conditions for a prolonged period
• Ability to work non-traditional hours including weekends, holidays and overtime as required
• Clear and articulate written and oral communication skills
• Candidates who are offered employment will be required to pass, prior to appointment, a pre-offer job related assessment, a background investigation, obtain a MAC badge, and a medical examination

• Currently enrolled in an approved criminal justice, law enforcement, or related degree program
• Previous work or volunteer experience in the law enforcement field
• One year or more experience in customer service with direct contact in dealing with the public
• Ability to communicate effectively in a second language