Community Service Specialist

As a Community Service Specialist, you will play a key role in supporting our residential communities by ensuring a smooth and professional experience for all tenants. You will be the go-to person for handling inquiries, resolving day-to-day issues, and acting as the link between residents and internal departments.

This role sits within the team responsible for managing our communities, enhancing tenant satisfaction, and delivering high-quality service across all touchpoints.

Your responsibilities will encompass the following key areas:

Resident Support & Communication:

• Serve as the first point of contact for residents regarding questions, complaints, or service requests.
• Provide timely, clear, and courteous assistance through various channels (phone, email, in person).
• Communicate community procedures, updates, and policies in a professional manner.

Case Handling & Follow-up:

• Open and manage service requests in coordination with other departments (e.g., maintenance, security, TA).
• Ensure issues are tracked, followed up, and resolved within the expected timeframes.
• Keep accurate logs of client interactions and maintain up-to-date records.

Cross-functional Collaboration:

• Work closely with leasing, legal, technical affairs, and finance teams to support tenant-related needs.
• Assist in onboarding new tenants and managing their transition into the community.
• Support the execution of internal service initiatives or engagement activities.

Monitoring & Reporting:

• Monitor service KPIs and identify patterns in resident feedback.
• Suggest improvements to enhance service delivery and tenant satisfaction.
• Support audits and documentation processes when required.

To excel in this role, candidates should possess the following qualifications and attributes :

• Bachelor’s degree.
• 0–2 years of experience in customer service, preferably in real estate or property management.
• Excellent communication skills in English.
• Strong problem-solving abilities and emotional intelligence.
• Organized, detail-oriented, and capable of managing multiple tasks.
• Proficient in Microsoft Office; experience with CRM or property management systems is a plus.
• Preferably residing in or near New Cairo