Community Service Specialist I

Description

Examples of Duties

1. TRAFFIC CRASH INVESTIGATIONS/TRAFFIC DIRECTION
Responds to traffic related crashes and takes precautions to safeguard the crash scene from further incidents and to protect crash scene evidence. Warns oncoming motorists of existing hazards and divert traffic as necessary. Renders assistance to parties involved to insure their safety and wellbeing. Calls for emergency medical and fire rescue personnel when appropriate. Calls for public works and traffic engineering personnel when appropriate. Surveys crash scenes to decide best course of action in handling the scene and investigating the cause(s). Evaluates crash scene evidence and testimony of drivers and witnesses to determine fault. Prepares and completes concise, accurate crash reports and issues traffic citations if appropriate. Directs traffic, using hand signals to advise motorists what to do and maintains a safe and orderly traffic flow. Performs traffic control at construction sites, emergencies or special events. Handles crowd control at parades, street fairs, sporting and other special events.

2. PARKING VIOLATIONS AND CITIZEN ASSISTANCE
Utilizes a marked CSS vehicle to patrol/monitor shopping centers, businesses, medical complexes and city parks for parking violations. Assists motorists with disabled vehicles such as flat tires and car trouble. Issues citations to illegally parked vehicles such as parking in a handicap space without a proper permit. Completes a uniform traffic citation or written warning when a violation is observed.

3. INVESTIGATES MISSING PERSON/RUNAWAY CALLS
Investigates and completes a detailed and accurate report. Interacts directly with citizens and includes directing the complainant to where they may obtain assistance with their problem. Interview complainants and witnesses to gather pertinent information. Obtains information for follow-up investigation and essential information for BOLO and F.C.I.C. computer entry.

4. INVESTIGATIONS OF MINOR PROPERTY CRIMES
Investigates, collects evidence, and completes a detailed and accurate report of the following crime types when there are no known leads or suspects: petit theft, automobile burglary (not involving forced entry), grand theft (bicycle), and misdemeanor criminal mischief.

5. Report crimes. Testify in court. Perform other duties as assigned.

Minimum Qualifications

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION, EXPERIENCE, AND QUALIFICATIONS

• High school diploma, plus specialized schooling and/or on the job education in a specific skill area (E.G. data processing, clerical/administrative, equipment operation, etc.), plus 0 to 6 months related experience or training.
• A minimum of three years customer service is preferred.
• An equivalent combination of education and experience may be considered.
• Must have the ability to objectively analyze situations and to determine the proper course of action.
• Must have the ability to obtain information through interviews and observations.
• Must have the ability to cope with situations firmly, courteously, tactfully and with respect for the rights of others.
• Must have knowledge of pertinent laws, ordinances and codes pertaining to related operations and violations.
• Must have the ability to show proficiency with proper evidence handling and recovery procedures.
• Must have the ability to follow and understand oral and written instructions.
• Must have the ability to use independent judgement.
• Ability to prepare accurate written reports.
• Must possess the ability to testify in court on related police materials.
• Must have the ability to visually and audibly detect traffic hazards for personal and public safety.
• Must have the ability to communicate to assist others.
• Must have the ability to remain calm and professional in stressful situations.
• Must have the ability to verbally communicate clearly and politely to assist citizens in person, by phone or radio.
• Must have the ability to visually monitor and patrol assigned area.
• Must have the ability to visually and audibly detects hazards for safety concerns while patrolling an area.
• Must have the ability to accurately record information regarding crash investigations, utilizes standard forms and issues parking violations.
• Must have the ability to visually monitor area for citizen compliance to local ordinances and laws.

• Must possess and maintain a valid Florida operators driver's license with an acceptable driving record.
• Must successfully complete the department's CSS Training Program after hired.
• Must become a Certified Child Passenger Safety Technician within 6 months to 1 year of employment.
• Must become a Certified CarFit Technician within 6 months to 1 year of employment.

Supplemental Information

COMMUNICATION SKILLS
Ability to read a limited number of words and recognize similarities and differences between words and between series of numbers.
Ability to write and speak simple sentences as a means for basic communication.
Ability to read and understand simple instructions, short correspondence, notes, letters and memos.
Ability to write simple correspondence.
Ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization.
Ability to read, analyze, and understand general business/company related articles and professional journals.
Ability to speak effectively before groups of customers or employees.
Ability to read, analyze, and understand common scientific and technical journals, financial reports, and legal documents.
Ability to respond to complex or difficult inquiries or complaints from customers, regulatory agencies, or members of the business community.
Ability to read, analyze, and understand the most complex documents.
Ability to respond effectively to the most sensitive inquiries or complaints.
Ability to write speeches and articles using original or innovative techniques or style.
Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.

OTHER SKILLS
Ability to obtain information through interviews and observations.
Ability to cope with situations firmly, courteously, tactfully and with respect for the rights of others.
Must have knowledge of pertinent laws, ordinances and codes pertaining to related operations and violations.
Ability to show proficiency with proper evidence handling and recovery procedures.
Ability to follow and understand oral and written instructions.
Ability to use independent judgement.
Ability to prepare accurate written reports.
Must possess the ability to testify in court on related police materials.
Must have the ability to visually and audibly detect traffic hazards for personal and public safety.
Ability to communicate to assist others.
Must have the ability to remain calm and professional in stressful situations. Verbally communicates clearly and politely to assist citizens in person, by phone or radio. Visually monitors and patrols assigned area. Visually and audibly detects hazards for safety concerns while patrolling an area.
Accurately records information regarding crash investigations, utilizes standard forms and issues parking violations.
Visually monitors area for citizen compliance to local ordinances and laws.
Must successfully complete the department's CSS Training Program after hired.

MATHEMATICAL SKILLS
Ability to add, subtract, multiply and divide numbers.
Ability to perform these mathematical skills using money and other forms of measurement.

CRITICAL THINKING SKILLS
Ability to use common sense understanding in order to carry out detailed written or oral instructions.
Ability to deal with problems involving a few known variables in situations of a routine nature.

SUPERVISION RECEIVED
Under general supervision where standard practice enables the employee to proceed alone on routine work, referring all questionable cases to supervisor.

PLANNING
Limited responsibility with regard to general assignments in planning time, method, manner, and/or sequence of performance of own work operations.

DECISION MAKING
Performs work operations which permit frequent opportunity for decision-making of minor importance, and which would not only affect the operating efficiency of the individual involved but would also affect the work operations of other employees and/or clientele to a slight degree.

MENTAL DEMAND
Moderate mental demand. Operations requiring almost continuous attention, but work is sufficiently repetitive that a habit cycle is formed; operations requiring intermittent directed thinking to determine or select materials, equipment or operations where variable sequences may be selected by the employee.

ANALYTICAL ABILITY / PROBLEM SOLVING
Moderately repetitive. Activities with slight variation using a definite set of processes or directions with some degree of supervision. Choice of learned things in situations which conform to clearly established patterns and modes.

USE OF MACHINES, EQUIPMENT AND/OR COMPUTERS
Occasional use of highly complex machines and equipment; specialized or advanced software programs. ACCURACY Probable errors of internal and external scope would have a moderate effect on the operational efficiency of the organizational component concerned. Errors might possibly go undetected for a considerable period of time, thereby creating an inaccurate picture of an existing situation. Could cause further errors, losses, or embarrassment to the organization. The possibility for error is always present due to requirements of the job.

PUBLIC CONTACT
Extensive contacts with various diversified sectors of the public environment; wherein, the contacts are of major importance and failure to exercise proper judgment can lead to substantial losses to the organization.

EMPLOYEE CONTACT Contacts of considerable importance within the department or office, such as those required in coordination of effort, or frequent contacts with other departments or offices, generally in normal course of performing duties. Requires tact in discussing problems and presenting data and making recommendations, but responsibility for action and decision reverts to others.

PHYSICAL ACTIVITIES
The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
While performing the functions of this job, the employee is
Continuously required to use hands to finger, handle, or feel, talk or hear.
Regularly required to stand, walk, sit, reach with hands and arms.
Occasionally required to climb or balance, stoop, kneel, crouch, or crawl.
Occasionally lift and/or move up to 10 pounds,
Occasionally lift and/or move up to 25 pounds,
Occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

ENVIRONMENTAL CONDITIONS
There are no harmful environmental conditions that are present for this position.
The noise level in the work environment is usually moderate.

ASSIGNED CITY VEHICLE:
Yes

The City of Ocala provides a competitive, comprehensive benefit package for all full-time employees.

Health Insurance

We offer both single and family coverage, for employees working 30 or more hours per week.

Dental Insurance

For full time employees, we offer both single and family dental coverage.

Vision Insurance

For full time employees, we offer both single and family vision coverage.

Life Insurance

For full time employees, the City of Ocala provides Basic Life and Accidental Death and Dismemberments policies as an employer paid benefit. Employees can opt for additional coverage such as supplemental voluntary life, spouse life, dependent life, and child life. For full time employees, the City of Ocala provides Basic Life and Accidental Death and Dismemberments policies as an employer paid benefit. Employees can opt for additional coverage such as supplemental voluntary life, spouse life, dependent life, and child life.

Short Term and Long Term Disability

Offered to full time employees, STD and LTD coverages are income replacement benefits that assist policyholders who are unable to work for an extended period of time due to sickness or accidental injury.

Medical FSA (Flexible Spending Account) and Dependent Care FSA

Flexible spending accounts allow employees to pay out-of-pocket medical, dental, vision, and dependent care expenses using pre-tax dollars.

Pet Insurance

We also offer special pet insurance for your pets in the case of illness or accidents, as well as preventative care.

Employee Health & Wellness Center

The City of Ocala offers the use of the City Clinic for those employees, and covered dependents over the age of 8, which have elected one of our health insurance plans. Services offered by the City Clinic include primary care, chronic disease management, labs, x-rays, and wellness coaching.

Voluntary Cancer Insurance

For full time employees, the cancer insurance policy can help provide security if you, or a covered dependent, suddenly become diagnosed with cancer.

Supplemental Critical Care Insurance

Our full time employees have the option of electing critical care insurance that is available to help with medical expenses that could arise from things such as a heart attack or stroke.

Supplemental Accident Insurance

Also available to full time employees, is our Accident Coverage. This supplemental plan can be used to help with expenses like MRI's, physical therapy, and hospital admission.

Legal Plan Insurance

Full time employees can have access to local attorneys for a monthly fee and receive discounts on services such as legal consultation, wills, traffic violations and the purchase or sale of your home. The carrier also has a separate policy assisting with the matter of identity theft and social media monitoring.

Deferred Compensation Plan

Deferred compensation is available to all full-time employees at the time of employment. This benefit allows the employee to defer income without paying taxes until money is withdrawn. Current plan is administered through MissionSquare.

Direct Deposit

Direct deposit automatically deposits your net pay each pay period to your checking or savings account at your own financial institution. Direct deposit is a condition of employment for a person hired by the City.

Each pay period the employee receives an earnings statement showing gross pay, taxes, other deductions, accruals and net pay. Enrollment forms are available at Human Resources or Payroll.

Discounts - Theme Park

Discounts are available to all non-temporary employees at the time of employment.

Employee Assistance Program (EAP)

The Employee Assistance Program is available to all full-time employees and members of your household as an employer paid benefit. The EAP offers emotional wellbeing support in the form as counseling sessions and all sessions are confidential. The EAP also provides daily life assistance, legal services, and financial services.

Holidays and Paid Time off

The City provides paid holidays and paid time off for full-time employees. Refer to the Employee Handbook for details.

Retirement Plan

All full-time employees hired after 10/01/2013, apart from Sworn Police Officers and Firefighters, are enrolled in the 401a Defined Contribution Retirement Plan with MissionSquare. All contributions to the 401a Defined contribution plan are pre-tax and earnings grow tax-deferred. The City contributes 8% and employees contribute 3%. City contributions are 100% vested after one year of employment. You will be enrolled automatically and should take time to review your investment options at your earliest convenience.

Training Programs

The City is committed to provide training programs for all departments and all positions. Risk Management conducts classes in Defensive Driving, Safety, and Insurance. With rare exceptions, classes are offered during working hours, and are open to all eligible employees.

Tuition Reimbursement

All regular, full-time employees are eligible to participate in the tuition reimbursement program.