Community Management Operations Support Specialist

Community Management Operations Support Specialist – Indianapolis, IN

Support high-impact operations and leadership initiatives within a growing multifamily real estate organization. As a Community Management Operations Support Specialist, you will play a critical role in enabling Community Management leadership to operate efficiently, execute strategic initiatives, and deliver exceptional resident experiences across the portfolio.

Why Thompson Thrift?

Thompson Thrift is an integrated, full-service real estate company engaged in the development, construction, leasing, and management of high-quality multifamily communities nationwide. We're committed to building exceptional places — and developing the people who make them possible.

At Thompson Thrift, you'll find:

• Values-Driven Culture — Excellence, Service, and Leadership guide everything we do
• Career Growth — Training, mentorship, and long-term development opportunities Work
• Life Support — Competitive benefits, flexibility, and wellness programs
• Real Impact — Hands-on involvement in industry-leading multifamily projects

Your Role as a Community Management Operations Support Specialist

In this operations support role, you will provide executive-level administrative and operational coordination for the Community Management team. You will work closely with senior leadership to support strategic execution, reporting, process improvement, and cross-functional alignment across multifamily property operations.

Key Responsibilities

Executive & Administrative Support

• Provide direct support to senior leadership, including calendar management, meeting coordination, travel planning, expense reporting, and preparation of materials
• Coordinate internal and external communications to ensure alignment and follow-through
• Capture and distribute meeting notes, action items, and key takeaways

Operations Coordination & Support

• Support execution of key operational initiatives and ongoing priorities within Community Management
• Coordinate recurring meetings, develop agendas, and prepare supporting materials
• Assist in preparing reports, presentations, and deliverables for leadership meetings, including financial and marketing updates

Process, Reporting & Organizational Support

• Maintain operational trackers, reporting tools, and performance metrics
• Coordinate department calendars, timelines, and planning tools
• Support annual budget processes and large-scale operational workflows

Contracts & Compliance Administration

• Manage execution of Community Management contracts in accordance with company policies
• Ensure documentation is accurate, complete, and properly stored

Training & Event Logistics

• Coordinate logistics for company training events and large meetings
• Partner with internal teams to ensure events are organized and aligned with expectations

Field & Team Support

• Provide operational support, tools, and resources to Community Management teams
• Serve as a key point of coordination between leadership, operations, and onsite teams

Our Ideal Candidate for this Role

Education

• High school diploma or GED required
• Associate's or bachelor's degree preferred

Experience

• 4+ years of progressive experience in a professional office or operations support environment

Skills & Attributes

• Strong alignment with company values of leadership, excellence, and service
• Excellent organizational, communication, and customer service skills
• Ability to work both independently and collaboratively in a fast-paced environment
• Strong problem-solving and critical thinking abilities
• Proficiency in Microsoft Office 365 and Yardi (Yardi reporting preferred)
• Travel:Willingness to travel for overnight trips (up to 10%).

Why This Role Matters

The Community Management Operations Support Specialist plays a vital role in driving operational excellence across a multifamily portfolio. By supporting leadership, improving processes, and ensuring alignment across teams, this role directly contributes to efficiency, performance, and exceptional resident experiences.

This is an excellent opportunity for an experienced operations professional seeking growth within property management, real estate operations, and multifamily housing.