Community Specialist

The candidate must be a high energy self-starter who is well organized, articulate, pro-active and customer service oriented.

This position will support all administrative functions of the community management team.

The ideal candidate is an independent thinker with excellent decision-making and time management skills.

Qualified candidates will have a working knowledge of management practices, accounting procedures and Association CC&Rs and Bylaws.

Essential Duties and Responsibilities:

Supports Community Managers in handling of association business, action items, and homeowner requests received by telephone, in person, in writing, or via email. Strong customer service; courteously answers calls and email correspondences. Organizes and maintains association records, documents, and homeowner correspondence with relation to association.

Composes correspondence and communication for association business. Assists with all administrative functions, keeps all records in good order and keeps community forms and documents current and updated. Makes copies of correspondence or other printed materials, prepares outgoing mail and correspondence, including email and faxes. Organizes and maintains digital filing system, and files correspondence and other records. Composes violation letters to residents and handles phone calls with regard to same and reports findings to the Community Manager for resolution of problems in accordance with regulations established by the Board of Directors.

Takes detailed messages, arranges conference calls and/or meetings. Prioritizes emergency repair request calls. Coordinates and arranges meetings, prepares agendas, and books facilities and coordinates refreshments, records and transcribes meeting minutes. Maintains applicable databases. Updates websites - including meeting dates, meeting agendas, meeting minutes, board rosters, and community events. Provide updates to appropriate personnel/ board members who utilize this information. Assists in coordinating with outside contractors, homeowners and all Board of Directors for community association repairs and maintenance. Additionally, assists with annual members meeting handling notices, proxies and agendas. Assists Manager with the coordination of meeting packets; prepares and mails (or delivers) to Board Members 7 days prior to scheduled meetings. Contributes to the publishing of newsletters and coordinating delivery of mailings. Assists homeowners with clubhouse rental. Accepts deposits and required forms and explains rules and regulations and key use. Updates calendar with clubhouse use dates, committee meetings, and special events. Assist new home buyers and real estate professionals with copies of required documents to complete purchase.

Requirements: Maturity, Knowledge, Skills and Experience are all considered in the hiring process.

High School Diploma or equivalent; Minimum one (1) year general administrative experience; previous industry experience highly desired.

Excellent communication skills, both oral and written. Customer service driven. Proficient in Microsoft Word, Excel, Outlook and PowerPoint. Strong organizational and time management skills. Ability to multi-task.

Regular business hours and after regular business hours, as necessary.

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Required)

Ability to Relocate:

• Sacramento, CA 95831: Relocate before starting work (Required)

Work Location: Hybrid remote in Sacramento, CA 95831