Community Supervisor

Job Purpose:

The role is responsible for the supervision and managing the operational aspects of the community

with regards to its Facilities Management, Customer Management, Financial Management, special

projects and community enhancements

Roles, Responsibilities, Duties

Operations related

· Conduct regular inspections and take the necessary actions to address HSE related issues.

· Highlight concerns to the service provider through a formal report / CAFM.

· Maintain an up-to-date community action tracker’ for the community and ensure proper follow up on items listed.

· Coordination with security, issuing of Notices of Violations, resolving community related Service Requests.

· Organize and conduct joint inspections with the service provider to evaluate performance on the evaluation / rating systems.

· Familiarize and keep up-to-date knowledge about the deliverables of the Facilities Management Contract.

· Ensure thorough verification is carried out onsite, before approving any work completion reports. · Identify improvements for the community operations in terms of procedures and facilities to achieve efficiency in management of the community.

Customers/ Residents/ Owners related

· Keep an up-to-date overview of customer requests and issues reaching the office through phone

calls, service requests, complaints, emails or portal queries.

· Where required, draft timely email replies to customer emails received on the community email.

· Attend to walk-in customers to the office.

· Keep up-to-date knowledge of the Law and the rules and regulations of the community and enforce them through the violation management mechanism.

· Identify improvements for the community operations in terms of residents’ comfort and environment.

· Ensure residents are promptly updated of any planned maintenance, emergency maintenance or disruptions that may affect or interrupt with the enjoyment of their home or the community common areas.

· Ensure that the tenant database for the community is up to date. Promptly create tenant records on the community portal to enable electronic updates of the community to tenants.

· Assist in organizing and actively participate in community events.

· Prepare for and attend board meetings and Annual General Assemblies.

Financial, Administration related and Other

· Regularly obtain financial statements from the Finance Department and review the same along with the Community Manager.

· Maintain and suggest (to the line manager) recommendations for amendments / additions to be considered for the next service charge budget.

· Apply the provisions under the law for service charges collection on Owners (where applicable).

· Maintain up to date, all forms to be used for successful and efficient management of the Community.

· Prepare the software and load the financial budget ready for the issuance of service charge invoices.

· Process the requests for advertisements (physical and electronic) and flyer distribution (if applicable) in the community.

· Provide assistance in tenders for services required by the OA.

Qualification

Bachelor’s Degree · Basic Community Management certification from a recognized institute is desirable

Experience and Skills :

· Minimum 2 years’ experience in similar position with OA / Property Management Company / 3 years Front Office Roles in Hotels

· Track record of handling customers

· Ability to manage stress and work well in a demanding environment.

· Fluent in verbal and written business English, fluency in Arabic (preferred)

. Computer literacy – MS word, excel and PowerPoint presentation.

· Excellent time management and proactive work approach.