Compliance Analyst

About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

About the Job

The Compliance Analyst plays a critical role evaluating, reviewing and mitigating risks and ensuring organizational practices are in-line with client contractual requirements, external regulations, as well as internal policies and procedures.

As Compliance Analyst, You Will…

• Be responsible for reviewing regulation and legislation changes affecting the company and partnering with operational stakeholders to develop mitigation strategies (i.e GDPR, TCPA etc.)
• Identify, evaluate, and develop plans for mitigation on necessary compliance requirements
• Be responsible for completing audits and monitoring adherence as required on both internal and external policies and legislation in a timely manner
• Work with multiple departments globally to identify, assess and mitigate operational risks as business needs change
• Provide insight and recommendations for process

improvements that are identified during compliance reviews

• Prepare reports by collecting, analyzing, and summarizing information
• Assist external auditors with required documentation as needed
• Research regulations across various geographies, ensuring organization is apprised, and up-to-date on potential risks, and compliance
• Ensure other departments are kept informed of changing legislative requirements that affect operations and/or risk identification
• Maintain professional and technical knowledge by attending educational workshops and establishing personal networks
• Provide support for other compliance projects as needed

As Compliance Analyst, You Have…

• 3 years experience in an audit or compliance function
• Strong communication skills to effectively interact with diverse groups of people
• Advanced written abilities in order to write required reports
• Strong analytical, critical thinking and problem solving skills
• Ability to research and source information for review
• Superior attention to detail
• Excellent time and project management skills
• Ability to work in a fast paced and time sensitive environment
• Adaptable to change and innovation