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Contour Software

Compliance Specialist

About Contour

Contour Software

has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!

About The Role:

Constellation Payment Processing is a modern Payment Facilitator (PayFac) empowering SaaS businesses to grow revenue through seamless, embedded payments. As part of

Constellation Software Inc. (CSI)

— a global Canadian-based software leader — we combine the agility of a specialized payments company with the strength and stability of an established global powerhouse.

The Compliance Specialist plays a key role in supporting CPP’s enterprise compliance program with a strong emphasis on Third-party Risk Management (TPRM)/ Vendor Management (VM) and Internal Audits. This role ensures CPP maintains compliance with regulatory, contractual, and industry standards (including PCI and payment industry requirements) by assessing internal controls, monitoring third-party partners, and supporting cross functional initiatives.

The ideal candidate is detail oriented, organized, and comfortable working in a fast-paced environment with multiple stakeholders, both internal and external.

This role may require limited travel (<25%) for conferences, training, or partner visits.

What You’ll Do

Third-Party Risk Management / Vendor Management

Lead CPP’s TPRM/VM Program, including onboarding, monitoring, reviewing, and offboarding of third-party service providers.

Conduct third-party risk assessments, review SOC reports, security documentation, and monitor ongoing vendor performance.

Own due diligence activities (questionnaires / information requests) and follow up on remediation items with internal business owners and external partners.

Track vendor compliance obligations and ensure documentation is updated, accurate, and audit ready.

Internal Audits & Internal Control Monitoring

Lead planning, executing, and documenting internal audits to assess the effectiveness of internal controls and processes.

Perform control testing and work with stakeholders to identify gaps, inefficiencies, or risks.

Support remediation efforts and follow up to validate completion of corrective actions.

Maintain audit logs, evidence repositories, and internal tracking tools.

Policy & Procedure Support

Assist in drafting, revising, and maintaining compliance related policies, standards, and procedures.

Work with process owners to ensure documentation is accurate, current, and aligned with regulatory and industry requirements.

Support policy governance activities, including review cycles and approvals.

Merchant Compliance

Assist merchant compliance initiatives, including tracking compliance statuses and assisting merchants with required documentation.

Assist in communication efforts, including responding to merchant compliance questions or escalations.

Maintain accurate records related to merchant compliance obligations.

General Compliance Program Support

Support risk assessments, control mapping, and compliance reporting activities.

Maintain compliance documentation and audit trails.

Assist with collection of evidence and documentation needed for external audits.

Participate in cross functional projects to enhance compliance maturity and reduce organizational risk.

Stay informed about relevant regulations, industry changes, and emerging risks within the payment ecosystem.

Basic Qualifications:

Bachelor’s degree in Business, Compliance, Information Security, or related field—or equivalent professional experience.

Strong understanding of control frameworks, compliance documentation, and audit processes.

Excellent written and verbal communication skills.

Ability to manage multiple priorities, meet deadlines, and maintain exceptional attention to detail.

Proficiency with Microsoft Office (Word, Excel, PowerPoint) and willingness to learn compliance systems/tools.

Analytical mindset with the ability to identify risks and evaluate controls.

Strong organizational skills with consistent follow through.

Ability to work collaboratively across technical and nontechnical teams.

Professionalism, confidentiality, and sound judgment.

Continuous learner with a proactive approach to problem solving.

Preferred Qualifications:

Experience in the payments, fintech, or financial services industry.

1–3+ years of experience in Compliance, Risk Management, Audit, Vendor Management, or related areas.

Familiarity with:

PCI DSS or other security frameworks

SOC reports (SOC 1/SOC 2)

Vendor risk management platforms or audit tools

Experience responding to client security questionnaires or compliance inquiries.

Familiarity with leveraging AI tools to streamline workflows, enhance communication, or support decision-making

Exciting Benefits we offer:

Market-leading Salary
Medical Coverage – Self & Dependents
Parents Medical Coverage
Provident Fund
Employee Performance-based bonuses
Home Internet Subsidy
Conveyance Allowance
Profit Sharing Plan [Tenured Employees Only]
Life Benefit
Child Care Facility
Company Provided Lunch/Dinner
Professional Development Budget
Recreational area for in-house games
Sporadic On-shore training opportunities
Friendly work environment
Leave Encashment

Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.

In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.

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