Computer Repair - Tech Support - Computer Sales - Field Support

Local Candidates Only – Must be within 30 miles of our headquarters in Saint Croix Falls, WI or planning to move to the area.

Are You Our Next Team Member?

Do you love technology, hands-on troubleshooting, and delivering top-tier customer experiences? Are you an experienced IT professional who enjoys solving complex technical issues, recommending solutions, and working in a fast-paced environment? If you have a strong background in computer repair, IT support, and sales, this role is for you!

This is NOT an entry-level position—we’re looking for a skilled IT professional with technical troubleshooting, sales, and customer service expertise.

About EasyITGuys

Founded in 2009, EasyITGuys is a family-owned IT and cybersecurity company providing managed IT services to businesses and home users across the U.S. Our mission is to deliver top-tier technology solutions with a customer-first approach.

Learn more about us:
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Team: Residential Support Team (Works Across ALL Teams: Residential & Business)
Position: Computer Repair | Tech Support | Sales | Field Support (In-Person Role with Hybrid options)
Location: 344 N Washington Street, Saint Croix Falls, WI (Service Center #001)
Schedule Options: 9:00 AM – 5:30 PM (Solutions Role), 9:45 AM – 6:15 PM (Repair & Support Role)
Client Type: Residential (Home Users) & Business Support

As part of the Residential Support Team, you’ll work in person at our Service Center, handling the majority of physical support needs for all teams—including Business & Residential Support.

This role is highly collaborative, working closely with:
✔️ Other Service Centers to support local and regional clients.
✔️ Remote Teams (Home Support & Business Support) to coordinate repairs, sales, and field service.

Your daily responsibilities will include troubleshooting hardware/software issues, handling tech sales, providing remote support, and performing field service visits. This is a fast-paced, hands-on role that requires strong technical expertise and customer service skills.

What You’ll Do

This role combines technical troubleshooting, in-person repairs, and IT sales. You’ll be expected to quickly diagnose issues, resolve problems, and offer solutions that improve the client experience.

Key Responsibilities:

✔️ Diagnose and repair computer hardware and software issues for residential & business clients.
✔️ Provide in-person technical support – Troubleshoot and resolve problems onsite at the Service Center.
✔️ Assist customers with IT solutions – Recommend products, memberships, security options, and other tech services.
✔️ Perform field support – Conduct onsite service visits for installations, troubleshooting, and repairs.
✔️ Manage multiple tasks efficiently – Handle repairs, sales inquiries, remote support sessions, and phone calls.
✔️ Answer inbound calls and assist walk-in clients – Help customers find solutions in-store, over the phone, and via remote support.
✔️ Work closely with the Business & Residential Teams – Communicate via Microsoft Teams to coordinate service and client needs.
✔️ Keep up with industry trends – Stay updated on the latest technology solutions and best practices.

This is not just a repair job—you will play a key role in client interactions, service coordination, and IT solutions recommendations.

Who We’re Looking For

✅ Required Skills & Experience

✔️ 3+ years of IT support & troubleshooting experience
✔️ 2+ years of sales and customer service experience
✔️ 1+ years of experience in field support (onsite troubleshooting, networking, or IT services)
✔️ Strong technical aptitude & passion for IT
✔️ Local candidates only – Must be within 30 miles of Saint Croix Falls, WI
✔️ Proficiency in Windows OS & Microsoft 365
✔️ Ability to diagnose, repair, and replace hardware components
✔️ Experience installing operating systems, software, and drivers
✔️ Excellent communication skills – Ability to explain tech solutions to non-technical users
✔️ Physical ability to stand for an entire shift & perform onsite visits as needed

Bonus Points – Preferred Skills

✔️ Typing speed of 60+ WPM
✔️ Experience working at an MSP or MSSP (3-5+ years preferred)
✔️ Networking experience (Firewall/Router & Networking troubleshooting)
✔️ Sales expertise in IT services, hardware, and security solutions
✔️ IT Certifications (CompTIA, Microsoft, Cisco, etc.)
✔️ AS/BS Degree in IT or related field

What You Get – Build Your Future With Us

Apply today and become part of EasyITGuys!