Computer Technician

• Troubleshoot software problems using tools like ServiceNow, Jira, and BMC Remedy to document incidents and track resolution progress
• Configure and support network infrastructure such as LAN (Local Area Network), VPN (Virtual Private Network), firewalls, and other security measures to safeguard data
• Assist with the setup, installation, and upgrades of operating systems and applications including Microsoft Office suite
• Maintain hardware inventory, perform repairs or replacements of faulty components, and ensure optimal system performance
• Support IT infrastructure projects by collaborating with teams on network configurations, security protocols, and system enhancements

<Skills>

• Strong technical support skills with the ability to diagnose and resolve hardware/software issues efficiently
• Proficiency in computer management tasks including operating systems (Windows, macOS, Linux) and desktop support
• Experience with computer networking concepts such as LAN setup, VPN configuration, firewalls, and network troubleshooting
• Knowledge of IT support tools like ServiceNow, Jira, BMC Remedy for incident tracking and ticket management
• Familiarity with software troubleshooting techniques for common applications like Microsoft Office and enterprise software
• Understanding of IT infrastructure components including servers, switches, routers, and security devices
• Excellent communication skills to clearly explain technical issues to non-technical users
• Ability to work independently or as part of a team in fast-paced environments while maintaining attention to detail

Embark on a rewarding career where your expertise keeps our technology running smoothly! We’re committed to fostering an inclusive environment that values inn

Job Types: Full-time, Part-time

Pay: $17.00 - $20.00 per hour

Work Location: In person