Concierge

Concierge Job Description – Hospitality Industry.

• A well vibrant and dynamic hospitality company in Dubai looking to hire a well experience staff for the position of Concierge.
• The concierge will serves as a key point of contact for guests, offering tailored assistance to ensure a memorable and comfortable stay. This role requires deep local knowledge, excellent communication skills, and a passion for customer service.
• Key Responsibilities
• Guest Services:
• Greet guests warmly and assist with check-in/check-out procedures.
• Respond promptly to guest inquiries and requests.
• Provide information about hotel amenities, services, and policies.
• Local Expertise:
• Offer recommendations for restaurants, attractions, shopping, and entertainment.
• Arrange transportation, including taxis, shuttles, and car rentals.
• Book reservations for dining, tours, spa treatments, and events.
• Coordination & Logistics:
• Handle special requests such as floral arrangements, gift deliveries, or surprise setups.
• Liaise with other departments (housekeeping, front desk, security) to fulfill guest needs.
• Maintain updated records of guest preferences and feedback.
• Problem Resolution:
• Address complaints or issues with professionalism and empathy.
• Follow up to ensure guest satisfaction and loyalty.
• Skills & Qualifications
• Excellent interpersonal and communication skills
• Strong organizational and multitasking abilities
• Knowledge of local attractions, events, and services
• Proficiency in reservation systems and basic computer applications
• Fluency in multiple languages is a plus
• Previous experience in hospitality or customer service preferred
• Requirement
• Candidate should be on independent or own visa in Dubai ONLY
• Should be available for 1 to 2 weeks.
• Candidate should have prior experince in the hospitality sector
• Typically based in hotel lobbies or guest service desks..
• Fast-paced, guest-facing role with high expectations for professionalism and discretion.
• This role is ideal for individuals who thrive on helping others, enjoy solving problems creatively, and take pride in delivering exceptional service.

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Job Type: Permanent

Expected Start Date: 15/11/2025