Concierge Associate

Overview

Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com .

Responsibilities

Summary (100-200 words): In this role, you will be responsible for a variety of day-to-day field support tasks in which will help our Field sales teams grow their business. This is a highly collaborative role, where you will be designated within an assigned team.

Responsibilities:

• Provide answers on first line questions regarding coverage and payment issues.

• Prorations and listing cancellations.

• Provide status updates on claim status/current dispatches.

• Coordinate with operations and tele-sales teams to resolve escalated service issues.

• Consult with AMs/Regionals on concessions and resolutions.

• Assist with new enrollments or any changes to enrollments to facilitate quick processing.

• Assist with CRMs / Regional Marketing in partnership with the sales team.

• May assume other duties as applied.

Qualifications

Required Skills:

• Able to work in a team environment where we leave egos at the door and challenge the status quo

• Have had experience firsthand in customer service and has worked with remote sales teams.

• Can interact with stakeholders at multiple levels in the field

• Are a self-starter, can be transparent and can juggle multiple priorities and make things happen in a fast-paced, dynamic and often ambiguous environment

• Like both getting your hands dirty in day-to-day tasks and being able to take a step back to identify opportunities for improvement

• Can understand our core business, operations and effectively communicate

• Are a visible and vocal role model across the wider business for Frontdoor’s House Rules

• Able to influence/driving change remotely with internal and external partners

• Strong phone presence and experience with handling calls; preferably in a call center environment

• Time management skills; able to own and close customer and internal requests end to end

• Attention to detail and proven ability to manage multiple, competing priorities simultaneously

• Belief in the value of participating in and contributing to a collaborative team environment

Physical Role Requirements: Be seated at a computer intermittently for up to eight hours a day. Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. Sitting for long periods of time while using office equipment such as computers and phones. Repetitive motions using hands and digits; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.

Minimum Education, Licensure and Professional Certification requirements: High school diploma or equivalent required

Minimum Experience required (number of years necessary to perform role): 1+ years of retail or customer service preferred

Other/State Specific

This role pays between $20.00/hr to $24.00/hr, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.

At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.

Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.

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Job Locations US

ID 2026-4049

Category Sales

Type Full Time

Company 2-10 Home Buyers Warranty Corporation