Confirmation Head

Job Title: Confirmation Head
Location: Karachi (On-site)
Experience Required: Minimum 2 Years (Customer Support / E-commerce)
Employment Type: Full-Time

About Us:

We are an expanding e-commerce brand seeking a Confirmation Head to lead our customer support and order verification operations. The ideal candidate will have prior experience in E-commerce customer support, especially in order confirmation and follow-up processes, along with a strong understanding of Pakistan’s geography and address structures.

Key Responsibilities:

• Supervise and manage the confirmation team to ensure all customer orders are verified timely and accurately.
• Handle escalations and special customer cases requiring senior attention.
• Monitor call quality and ensure the confirmation team maintains brand tone and professionalism.
• Train and guide team members for improved efficiency and conversion rates.
• Maintain daily records of confirmed, pending, and cancelled orders.
• Collaborate with the dispatch and operations teams for smooth order processing.
• Analyze data and prepare performance and confirmation reports.

Requirements:

• Minimum 2 years of experience in Customer Support / Order Confirmation in an E-commerce setup.
• Strong command over customer communication (Urdu & English).
• Must have good knowledge of Pakistan’s cities, districts, and address structures.
• Excellent leadership, problem-solving, and reporting skills.
• Ability to multitask and handle high call volumes efficiently.

What We Offer:

• Opportunity to lead a growing team in a dynamic startup environment.
• Competitive salary and performance-based incentives.
• Friendly and result-oriented work culture.

Job Type: Full-time

Pay: Rs55,000.00 - Rs70,000.00 per month

Work Location: In person