Connectivity Centre Agent

Overview

Connectivity Centre Agent (Seasonal Opportunity) (14703)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn.

Gleaming in the vibrant heart of New Dubai, enveloped in private sands and luxuriant gardens, One&Only Royal Mirage is a sanctuary of traditional splendour where indulgence and excitement gloriously combine. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it's our passion.

With the global growth of our brands, you will be an integral part of the Resort's success and your role goes beyond developing potential relationships with our guests. Where you will be responsible for handling all calls, both internal and external in an efficient and courteous manner with high personalized service and attention to detail, as per the standards of One&Only. Project a favorable image of One&Only Royal Mirage to the public via telephonic interactions always. To assist in coordinating all guest requests in a timely manner and ensure proper function of Connectivity Center as the central communication point of the Resort.

Responsibilities

• Handle all calls (internal and external) in an efficient and courteous manner with high personalized service and attention to detail, as per One&Only standards, projecting a favorable image of One&Only Royal Mirage during telephonic interactions.
• Assist in coordinating all guest requests in a timely manner and ensure proper function of the Connectivity Centre as the central communication point of the Resort.

Qualifications

• At least 1-2 years' experience in a similar role in upscale luxury hospitality or five-star hotels.
• Customer service background with strong attention to detail and analytical skills; able to work under pressure and meet strict deadlines with excellent spoken and written communication skills in English and/or another language.
• Computer literacy including relevant software and experience using Opera system.
• Middle East/GCC experience is an advantage.

Please apply directly through this website and submit your most recent CV which includes a recent ID picture of you. Applications that do not meet the requirements will not be considered.

We Thank You for your interest at Kerzner - One&Only Resorts. Please note that only shortlisted candidates will be contacted.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.