Consultant UI UX Design

As a Consultant in CX, Design & Strategy, you will help organizations reimagine the future of customer and employee experiences. You’ll blend strategy, design, and innovation to solve complex challenges, working closely with C-suite leaders and cross-functional teams. Your role will involve creating human-centered, accessible solutions that bridge digital and physical experiences, while also driving operational excellence.

Responsibilities:
Partner with senior leadership to define customer-centric strategies and roadmaps that align with business goals.

Lead design thinking workshops to uncover insights, frame challenges, and co-create innovative solutions.

Reimagine digital journeys and craft intuitive, high-impact UI/UX experiences across touchpoints.

Map and optimize service blueprints, aligning front-end interactions with back-end processes for efficiency and delight.

Shape and implement future-ready strategies, helping clients embrace new technologies, transform CX, and accelerate growth.

Collaborate with diverse internal and external stakeholders to ensure alignment and delivery in agile, iterative cycles.

Engage with clients across industries and geographies, requiring both local and international travel.

Requirements:
Strong understanding of customer experience, design thinking, and business strategy.

Ability to translate insights into actionable roadmaps and scalable solutions.

Experience in facilitating workshops and engaging senior stakeholders.

Familiarity with digital transformation, innovation practices, and operational improvement.

A client-first mindset, cultural adaptability, and collaborative spirit.