Consumer Services Associate

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us, all you need to do is bring your human best.

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Consumer Services Associate

You will be responsible for overseeing all consumer services by implementing and using the necessary tools. You will organize available data, monitor it for regular reporting, and manage the consumer feedback system across all current and potential new channels.

The position will be based in Izmir and report to the Sales Planning Manager.

Position

As the Consumer Services Associate, you will be responsible for

Consumer Services

• Serve as the main contact for tobacco-related feedback and JTI Sales operations
• Ensure timely reporting and follow-up of feedback with relevant stakeholders
• Log quality-related feedback in the Global Feedback Management System
• Provide quarterly analysis reports on quality feedback and inform related stakeholders
  
  

New and Relaunches of Products

• Track progress of new launches and rejuvenation projects; update stakeholders regularly and suggest solutions when needed
• Coordinate closely with Legal and Quality Assurance to ensure clear and accurate communication
  
  

Sales and Field Uniforms

• Support the bidding process with agencies for design, production, and distribution, in collaboration with related stakeholders
  
  

Quality Management System

• Maintain and update quality-related policies in alignment with global guidelines
• Ensure local processes comply and remain consistent
• Communicate updates to relevant teams, including Sales & Marketing Management
  
  

Requirements

• University degree in Engineering, preferably Industrial Engineering or Business Administration
• Min 1 year of relevant experience in FMCG marketing and/or trade marketing
• Good command of English
• Advanced level of MS Office tools and database management
  
  

What To Expect

At JTI, we believe great talent deserves great rewards. Here’s what you can look forward to when you join our team

Competitive Rewards & Profit-Sharing Enjoy a rewarding compensation package with an attractive incentive plan tied to company performance.

Work Your Way Enjoy 50% hybrid working options and a work-from-home allowance (available for eligible roles).

Your Benefits, Your Way based on your preferences Flexible benefits tailored to your lifestyle and priorities such as health insurance with family coverage, contributory pension plan, shared purchase, wellbeing support...

Family Comes First Enjoy 20 weeks of fully paid family leave—including extended paid paternity leave and full maternity pay—with our JTI Family Leave Benefit.

Grow with Us Explore exciting career development and personal growth opportunities in a truly international environment. Unlock ongoing learning with global training programs, expert-led webinars, e-learning platforms, and sponsored professional certifications.

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.