Contact Center Agent

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?

If yes, then this is the job you're looking for ,webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales.

Key Responsibilities:

• • Handle contact center departments inbound and outbound calls including Sales and telemarketing calls.
  • Provide contact center departments customers with the services they are looking for, handle customers complaints, and inquiries through all customer service channels.
  • Act as a source of information for customers, collect customers feedback and enhance customer satisfaction.
  • Contact center agents will be also responsible for supporting clients merchants and service providers by collecting their feedback , leads and handling their inquiries and complaints.

Requirements

• • • Follow Company's Policies, and instructions, and maintain the company's equipment and prestigious image.
    • Adhere to working hours schedules, breaks, and tasks assigned and deliver it before the deadline.
    • Answer contact center departments inbound calls, and serve the customer with the required services.
    • Book, reschedule, and cancel experience bookings on behalf of customers and service providers.
    • Sell events tickets through inbound, outbound calls, and all contact center departments channels.
    • Handle customers incoming and outgoing transactions through WhatsApp, social media direct messages and public posts or comments, Email, live chat and any other customer service channels.
    • Handle customer complaints, inquiries and feedback through all customer service channels, and make sure to provide our customers with mastery shopping services, and enhance customer satisfaction.
    • Escalate customer complaints and feedback to the concerned department and follow up to get a solid solution for it.
    • Make outbound research marketing and sales calls for our projects.
    • Modify, review, upload, and remove merchants and DMCs experiences according to the business needs.
    • Handle merchants and DMCs Inquiries, complaints, and feedback through all contact center channels, and provide them with full support.
    • Maintain individuals Key performance Indicators (KPIS).

Key Qualification:

• • • Diploma Degree or bachelor's degree.
    • Fresh Graduates, 1-2 years of experience.
    • Excellent communication skills.
    • Good customer service skills.
    • Good command of English and Arabic Languages.
    • Good Computer skills.