Contact Center Agent

As a Contact Center Agent at HSBC, you will be the first point of contact for customers, providing professional support and solutions through inbound and outbound interactions. You will handle inquiries related to banking products and services, resolve issues efficiently, and ensure a positive customer experience while maintaining compliance with HSBC policies and regulatory standards.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.

• Provide accurate information on HSBC products, services, and procedures.

• Identify customer needs and offer appropriate solutions or escalate when necessary.

• Ensure all interactions comply with HSBC's service standards and regulatory requirements.

• Maintain accurate records of customer interactions and transactions.

• Contribute to team goals by achieving individual performance targets.

Skills & Competencies:

• Strong communication and active listening skills.

• Customer service orientation with problem-solving ability.

• Ability to multitask and manage time effectively in a fast-paced environment.

• Team player with adaptability to changing business needs.

Requirements:

• Must be a graduate with a bachelor's degree

• Proficient in English, with strong reading, writing, and speaking abilities

• Ability to work flexible hours, including rotational shifts