Contact Center Agent

Are you passionate about serving the community and providing exceptional customer support? We are looking for a dedicated Contact Centre Agent to join our team! You will play a vital role in managing inbound and outbound calls, scheduling home visits, and assisting social beneficiaries with their inquiries.

Key Responsibilities:

• Handle inbound and outbound calls efficiently and professionally.
• Arrange and manage home visit appointments for surveys.
• Address inquiries related to scheduling and rescheduling visits.
• Ensure accuracy and attention to detail when inputting data.
• Build strong relationships with social beneficiaries while providing excellent customer service.
• Work independently to solve problems and negotiate scheduling solutions.

Qualifications & Knowledge:

• Bachelor’s degree in a relevant subject.
• Tech-savvy with experience using CRM systems, ATS, or similar platforms.
• Bi-lingual fluency in English and Arabic is required.

Skills & Competencies:

• Strong communication and active listening skills.
• Excellent relationship-building and customer service abilities.
• Problem-solving, negotiation, and adaptability skills.
• Attention to detail with accurate data entry.
• High reliability, integrity, and a compassionate approach to work.
• Passionate about supporting and serving the community.

Experience:

• Minimum 2 years’ experience in customer service.
• Previous experience in a contact centre is desirable .
• Exposure to working with social beneficiaries is a plus but not essential.

Why Join Us?

• Be part of a purpose-driven team making a real impact in the community.
• Work in a dynamic and supportive environment with opportunities for growth.